Sales Operations Consultant

ISSQUARED; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ISSQUARED is seeking a detail-oriented Sales Operations Associate/Specialist to support daily sales operations across multiple account managers and customer accounts from Hyderabad. The role emphasizes vendor coordination, RMA processes, order entry, and accurate CRM data maintenance.

The ideal candidate should have 5+ years of experience, strong English communication, and experience with CRM systems, preferably Microsoft Dynamics, with Pacific Time business hours alignment.

Qualifications

• Strong English communication, both verbal and written.
• Experience with CRM platforms (e.g., Microsoft Dynamics).
• Excellent organizational and multitasking abilities.
• High attention to detail and commitment to accuracy.
• Ability to work Pacific Time Zone business hours.
• Customer-focused mindset with strong follow-through and responsiveness.

Responsibilities

• Support daily sales operations activities across multiple account managers and customer accounts.
• Interact with vendors, including manufacturers and distributors, for sourcing and order coordination.
• Manage deal registrations with vendor partners.
• Prepare and generate customer quotes.
• Maintain accurate opportunity and pipeline data within the CRM system.
• Perform order entry and ensure order accuracy in internal systems.
• Coordinate delivery schedules and communicate ETAs with internal teams and customers.
• Initiate and track RMA (Return Merchandise Authorization) processes when required.
• Provide administrative and operational support to sales representatives.
• Manage multiple priorities while supporting different sales teams simultaneously.
• Deliver responsive, professional customer service to internal and external stakeholders.

Skills

English communication

CRM experience

Organizational skills

Attention to detail

PT hours capability

Customer service mindset

Education

Any Degree

Tools

Microsoft Dynamics

Job description

About ISSQUARED:

ISSQUARED is an emerging value provider across an array of digital transformation solutions to address on-demand security and governance needs. Founded in 2010, the footprints of ISSQUARED span across the pillars of Cybersecurity, Cloud Infrastructure, and Managed Services to companies of all sizes, including Fortune 500. The core competencies of IT Security and Infrastructure Solutions complement each other to form ISSQUARED.

Job Category: Fulltime

Job Title: Specialist/ Senior-Sales Operations

Work Location: Hyderabad

Qualifications: Any Degree

Experience: 5+ years

We are seeking a detail-oriented and highly organized Sales Operations Associate to support our sales organization operations.

The ideal candidate has strong communication skills, experience working with CRM systems, and preferably an IT or channel sales background. This position requires working primarily during Pacific Time business hours.

Key Responsibilities

• Support daily sales operations activities across multiple account managers and customer accounts
• Interact with vendors, including manufacturers and distributors, for sourcing and order coordination
• Manage deal registrations with vendor partners
• Prepare and generate customer quotes
• Maintain accurate opportunity and pipeline data within the CRM system
• Perform order entry and ensure order accuracy in internal systems
• Coordinate delivery schedules and communicate ETAs with internal teams and customers
• Initiate and track RMA (Return Merchandise Authorization) processes when required
• Provide administrative and operational support to sales representatives
• Manage multiple priorities while supporting different sales teams simultaneously
• Deliver responsive, professional customer service to internal and external stakeholders

Required Qualifications

• Strong English communication skills (verbal and written)
• Experience working with CRM platforms (e.g., Microsoft Dynamic)
• Excellent organizational and multitasking abilities
• High attention to detail and commitment to accuracy
• Ability to work Pacific Time Zone business hours
• Customer-focused mindset with strong follow-through and responsiveness

Preferred Qualifications

• Having background in IT industry and technology sales is a plus.
• Prior sales operations, inside sales, or order management experience

Working Hours: PST