Alliance Operations Specialist

Artech L.L.C.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Artech L.L.C. Hyderabad, India, invites an Alliance Operations Specialist to coordinate cross‑functional alignment for priority opportunities and account actions.

You will support Sales Executives and Resell activities, maintain trackers, monitor progress, and ensure data quality across CRM systems, Power BI, Excel, and SharePoint. The role requires 5–7 years in business/sales operations and strong stakeholder communication across time zones.

Qualifications

• Bachelor’s degree with approximately 5 years of experience in business operations, sales operations, alliance operations, channel operations, partner operations, or a related field.
• Experience supporting sales, alliance, reseller, technology partner, or professional services programs is preferred.
• Experience with pipeline tracking, opportunity management, account operations, renewals, incentive administration, or business-review support.
• Strong organizational, coordination, follow-up, and stakeholder-management skills.
• Proficiency in Microsoft Excel, PowerPoint, SharePoint, and related collaboration tools.
• Experience with CRM systems, Power BI, or workflow tools is preferred.
• Ability to validate operational information, identify data-quality issues, manage multiple deadlines, and work effectively with global stakeholders across time zones.
• Strong written and verbal communication skills, with the ability to work effectively with stakeholders across functions and time zones.
• Proactive approach to identifying risks, following up independently, and escalating issues appropriately.

Responsibilities

• Coordinate alignment among Sales Executives, Growth Platform Leaders, Account Leaders, and stakeholders for priority opportunities.
• Support recurring Sales Executive and Resell activities, update trackers, and prepare status updates.
• Track draft deals from submission through approval; monitor status, attribution, ownership, and required info.
• Monitor open actions, risks, blockers; escalate timely matters to leaders.
• Gather information for win stories and reporting; analytics lead owns final messaging.
• Maintain accurate opportunity and account data; identify stalled opportunities and data issues.
• Support Resell activities across opportunities, renewals, marketplaces, and reseller initiatives.
• Collect and validate Resell performance data like ACV, revenue, renewal status, and allocations.
• Prepare information for monthly, quarterly, annual planning and governance forums.
• Coordinate actions across Growth Platforms, Sales, Resell, Finance, Procurement, Risk and others.
• Work with Commercial Analytics and Data & Automation to improve data quality and reporting.
• Identify recurring issues and propose improvements to trackers and workflows.

Skills

Stakeholder management

Time management

Organizational skills

Communication skills

Proactive issue escalation

Education

Bachelor’s degree

Tools

Excel

Power BI

SharePoint

CRM systems

PowerPoint

Workflow tools

Job description

Job Title: Alliance Operations Specialist

Shift Timings: 2 PM to 11 PM IST

Required Years of Experience: 5 to 7 Years

Key Responsibilities:

• Coordinate early alignment and follow-up among Sales Executives, Growth Platform Leaders, Account Leaders, and other stakeholders for priority opportunities and account-level actions.
• Support recurring Sales Executive and Resell activities, including updating trackers, monitoring progress, preparing status updates, coordinating planning inputs, and following up with stakeholders.
• Support the Sales Executive process by tracking draft deals from initial submission through approval. Monitor opportunity status, sales-credit attribution, ownership, tagging, submission completeness, and required deal information, including Operate, AI, and Resell attributes.
• Monitor open actions, operational risks, commercial blockers, and unresolved issues. Ensure that next steps and mitigation actions are assigned, and elevate material or time-sensitive matters to the appropriate leader.
• Gather and organize information for win stories, loss analysis, deal stories, and success‑story reporting. The relevant program or analytics lead will own the final analysis and leadership messaging.
• Support pipeline and conversion tracking by maintaining accurate opportunity and account information. Identify stalled opportunities, missing data, incorrect tagging, duplicate records, and unresolved ownership issues, and follow up with the appropriate stakeholders.
• Maintain accurate operational records, including account points of contact, priority-account lists, Sales Executive records, action trackers, and other reference materials.
• Support Resell activities across opportunities, renewals, marketplaces, reseller initiatives, and priority portfolios. Track progress, dependencies, and unresolved issues throughout the Resell lifecycle.
• Collect and validate Resell performance information including Annual Contract Value (ACV), revenue, margin, renewal status, revenue allocation, and period‑over‑period performance, in coordination with Commercial Analytics.
• Support incentives by maintaining trackers, coordinating inputs, monitoring deadlines, validating supporting information, and following up on exceptions or unresolved claims.
• Prepare information for monthly, quarterly, and annual planning, business reviews, governance forums, and leadership updates, including opportunity summaries, performance updates, action logs, and issue trackers.
• Coordinate actions across Growth Platforms leadership, Sales Executive, Resell, Finance, Procurement, Risk, and other support teams by maintaining clear owners, deadlines, dependencies, and escalation paths.
• Work with Commercial Analytics and Data & Automation to improve data quality, reporting inputs, operational tracking, and recurring processes.
• Identify recurring operational issues and support practical improvements to trackers, workflows, data‑quality checks, stakeholder communications, and follow‑up processes.

Qualifications and Experience:

• Bachelor’s degree with approximately 5 years of experience in business operations, sales operations, alliance operations, channel operations, partner operations, or a related field.
• Experience supporting sales, alliance, reseller, technology partner, or professional services programs is preferred.
• Experience with pipeline tracking, opportunity management, account operations, renewals, incentive administration, or business‑review support.
• Strong organizational, coordination, follow‑up, and stakeholder‑management skills.
• Proficiency in Microsoft Excel, PowerPoint, SharePoint, and related collaboration tools.
• Experience with CRM systems, Power BI, or workflow tools is preferred.
• Ability to validate operational information, identify data‑quality issues, manage multiple deadlines, and work effectively with global stakeholders across time zones.
• Strong written and verbal communication skills, with the ability to work effectively with stakeholders across functions and time zones.
• Proactive approach to identifying risks, following up independently, and escalating issues appropriately.