Sales Operations Analyst

Description Ciklum; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Medical insurance

Mental health support

Company-paid certifications

Job summary

Ciklum is seeking a Sales Operations Analyst in India to own frontline deal desk operations, manage deal-to-booking in Salesforce, and coordinate contracting via DealHub. You will work across Sales, Finance, Legal, and Customer Success to enable timely, compliant closes.

Ideal candidates bring 5+ years in Sales Operations or Revenue Ops with strong Salesforce and DealHub skills, ensuring data quality and efficient renewal management in a fast-paced setting.

Qualifications

• 5 years of experience in Sales Operations, Deal Desk, or Revenue Operations.
• Strong hands-on experience with Salesforce and DealHub/CPQ systems.
• Experience working cross-functionally with Sales, Finance, and Legal.

Responsibilities

• Own frontline deal desk operations during closing periods (EOM/EOQ/EOY).
• Manage opportunity-to-booking process in Salesforce with ARR, terms, renewal dates.
• Support contracting in DealHub, including templates, approvals, and alignment.
• Collaborate with Sales, Finance, Legal, and CS to resolve blockers and ensure compliance.
• Maintain renewal pipeline accuracy and visibility into renewals and expansions.
• Operate Salesforce data quality and tooling for bookings and contracting readiness.

Skills

Sales Operations

Deal Desk

Revenue Operations

Salesforce

DealHub/CPQ

Cross-functional collaboration

Tools

DealHub

Salesforce CPQ

Job description

Ciklum is looking for a Sales Operations Analyst to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

We are seeking a highly execution-focused Sales Operations Analyst to own and scale deal desk, bookings, and contracting operations, with a strong emphasis on Salesforce data accuracy and DealHub workflows.

This role serves as a critical control point across the opportunity → booking → contract → renewal lifecycle, ensuring deals move efficiently from pipeline to closed revenue with high accuracy, speed, compliance, and cross-functional alignment.

A key component of this role is operational deal desk support during high-pressure selling and closing periods, including end-of-month (EOM), end-of-quarter (EOQ), and end-of-year (EOY) — often overlapping with holiday periods — with a direct impact on finance close timelines and revenue recognition.

Responsibilities:

• Own frontline deal desk operations, providing real-time support to Sales during critical closing periods, including EOM, EOQ, and EOY


• Manage the opportunity-to-booking process in Salesforce, ensuring accurate deal setup, stage progression, required fields, ARR, contract terms, renewal dates, and product data


• Support contracting execution through DealHub, including workflow coordination, template or playbook updates, approval routing, and alignment to Salesforce opportunity structure


• Partner cross-functionally with Sales, Finance, Legal, and Customer Success to resolve deal blockers, support finance close readiness, and maintain compliance


• Maintain renewal pipeline accuracy by creating and updating renewal opportunities, validating classifications, and ensuring visibility into renewals, expansions, and downgrades


• Bring 3–5 years of experience in Sales Operations, Deal Desk, Revenue Operations, or similar functions, with strong hands-on Salesforce and DealHub/CPQ expertise


• Demonstrate strong organization, attention to detail, communication, and execution discipline in fast-paced, deadline-driven revenue environments


• Deal Desk Operations & Closing Support (Primary Focus):
  
  
  
  • Serve as the frontline deal desk operator, enabling sales to close deals efficiently and compliantly
  
  
  • Provide real-time deal support during critical closing windows (EOM / EOQ / EOY)
  
  
  • Ensure availability during peak periods, including coordination across time zones and holiday coverage when needed
  
  
  • Support finance close readiness by ensuring all bookings, approvals, and contracting elements are complete and accurate
  
  
  • Act as a central operational point of contact for active deals across Sales, Finance, and Legal
  
  
  
  


• Opportunity Booking & Revenue Accuracy:
  
  
  
  • Own the end-to-end opportunity booking process in Salesforce
  
  
  • Validate deal readiness prior to close:
  
  
  • Product configuration and pricing completeness
  
  
  • Contract alignment and funding confirmation
  
  
  • Ensure data integrity across all booking fields (ARR, contract terms, renewal dates, products)
  
  
  • Proactively identify and resolve blockers impacting booking or revenue recognition
  
  
  • Support processes for deal extensions or exceptions
  
  
  
  


• Contracting Execution (DealHub):
  
  
  
  • Support DealHub workflows
  
  
  • Configuration and updates to products, playbooks, and templates
  
  
  • Approval workflow updates
  
  
  • Maintain alignment between DealHub contracts and Salesforce opportunity structure
  
  
  • Make operational template updates in DealHub (where needed) to improve efficiency and scalability
  
  
  • Coordinate closely with Legal and Finance to resolve contracting issues and ensure compliance
  
  
  • Escalate and prioritize time-sensitive contracting issues impacting closing timelines
  
  
  
  


• Ensure timely creation and maintenance of renewal opportunities


• Conduct ongoing pipeline hygiene and accuracy checks


• Partner with CS to ensure accurate classification of renewals, expansions, and downgrades


• Maintain full visibility and predictability of renewal pipeline


• Salesforce & Tooling Operations for Bookings:
  
  
  
  • Support Salesforce data quality related to bookings and contracting readiness
  
  
  • Ensure proper opportunity structure, stage progression, and required fields
  
  
  • Troubleshoot gaps in automation and maintain reliable manual backup processes
  
  
  • Support operational coordination across:
  
  
  • DealHub (primary contracting platform)
  
  
  • Salesforce
  
  
  • Supporting sales tools
  
  
  
  

Requirements:

• 5 years experience in Sales Operations, Deal Desk, or Revenue Operations


• Strong hands-on experience with:
  
  
  
  • Salesforce (opportunity and pipeline management)
  
  
  • DealHub (or similar deal desk / CPQ / contracting systems)
  
  
  • Proven ability to operate in high-pressure, deadline-driven environments (EOM/EOQ/EOY)
  
  
  • Experience working cross-functionally with Sales, Finance, and Legal
  
  
  • Strong organizational skills with the ability to manage multiple concurrent deals and priorities
  
  
  • Excellent communication skills across both commercial and operational stakeholders
  
  
  
  


• Serve as a trusted deal desk partner to Sales leadership


• Maintain high integrity of bookings and contracting data


• Enable on-time and accurate finance close


• Act as the single-threaded operational owner of deal execution and approvals


• Bring strong organization, attention to detail, and proactive communication across all stakeholders

What’s in it for you?

• Strong community: Work alongside top professionals in a friendly, open-door environment


• Growth focus: Take on large-scale projects with a global impact and expand your expertise


• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications


• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies


• Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

Explore, empower, engineer with Ciklum!