Sales Officer

Coats Group plc; Kolkata District; On-site; INR 350,000 - 500,000; Full time

Job summary

Coats Group plc in India’s Kolkata region is seeking a field sales professional to drive territory targets, visit customers, book orders, and manage collections. You will promote the full product range, upgrade customers, and collaborate with buyers, merchandisers, and production teams.

You will carry product promotion materials, organize seminars, and provide timely product information while maintaining key contacts across merchandising and design.

Responsibilities

• Breaking down zone targets into customer targets at the start of the month
• Visiting the customers as per the travel plan
• Booking orders when visiting the customers
• Checking stocks at customers place to confirm orders to be booked
• Providing order status information to customers
• Collecting cheques/DDs for collections
• Ensuring that customers pay as per pay term, hence, track payments on customer visits
• Sell complete product range
• Upgrade customers to premium product
• Engaging with buying houses personnel for product specification
• Visiting the merchandisers, production team along with the regular purchase managers
• Carrying the product promotion materials and making it available for the key decision makers
• Organizing for product presentations and seminars
• Regular visitations as per the travel plan
• Attending to customer queries promptlyEnsuring supplies in time
• Liaising with office to address administration issues like credit/debit notes, shipment details in case of delays, status of orders given
• Timely information about new products
• Sharing relevant product information on features, benefits, correct usage
• Maintain contacts in all relevant customer personnel in merchandising, design etc, other than purchase.
• Obtaining new customer information through various means as newspaper, customer referral, website etc.
• Visiting new customers
• Visiting uncovered areas in existing territory
• Collecting competition information on new product launches, product prices etc .. from trade
• Assessing competition share at customers
• Gathering information on customers receiving specific recognition awards from competition for turnover etc.
• Gathering competition materials and tools from the customers and updating the decision makers

Skills

Sales targets

Customer visits

Order booking

Cash collection

Product promotion

Customer service

Job description

Select how often (in days) to receive an alert:

• Meeting the territory’s sales (both volume & value) and collection targets.
• Form the vital link between the Company & its customers.

Principal Accountabilities:

Meeting the territory’s sales & collection targets:

• Breaking down zone targets into customer targets at the start of the month
• Visiting the customers as per the travel plan
• Booking orders when visiting the customers
• Checking stocks at customers place to confirm orders to be booked
• Providing order status information to customers
• Collecting cheques/DDs for collections
• Ensuring that customers pay as per pay term, hence, track payments on customer visits
• Sell complete product range
• Upgrade customers to premium product

Creating a demand for the company’s products:

• Engaging with buying houses personnel for product specification
• Visiting the merchandisers, production team along with the regular purchase managers
• Carrying the product promotion materials and making it available for the key decision makers
• Organizing for product presentations and seminars

Retaining existing customers:

• Regular visitations as per the travel plan
• Attending to customer queries promptlyEnsuring supplies in time
• Liaising with office to address administration issues like credit/debit notes, shipment details in case of delays, status of orders given
• Timely information about new products
• Sharing relevant product information on features, benefits, correct usage
• Maintain contacts in all relevant customer personnel in merchandising, design etc, other than purchase.

Prospecting for new customers in order to expand the customer base:

• Obtaining new customer information through various means as newspaper, customer referral, website etc.
• Visiting new customers
• Visiting uncovered areas in existing territory
• Collecting competition information on new product launches, product prices etc .. from trade
• Assessing competition share at customers
• Gathering information on customers receiving specific recognition awards from competition for turnover etc.
• Gathering competition materials and tools from the customers and updating the decision makers

Implementing the company’s market strategies at the grass root level:

• Implement price increase
• Initiate direct supplies wherever possible

Offering coats sewing solutions:

• Ensuring a high level of customer service at the front line level in terms of product & technical information
• Proper product recommendations / Thread advisory
• Handling customer complaints quickly and efficiently, with minimum damage to the company’s image.
• Timely submission of relevant reports

AtCoatsGroup,wearecommittedtoinnovation,excellence,andfosteringadiverseandcollaborativeenvironmentwhereeveryteammembercanthrive.Ifyouarepassionateaboutmakinganimpactinthetextileindustryandeagertojoinagloballeaderwitharichheritageandaforward-thinkingapproach,weinviteyoutotakethenextstepinyourcareerwithus