Sales Manager-Personal Loan (DSA)

Idfc First Bank Limited; Ranchi; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Idfc First Bank Limited is seeking a Sales Manager for Personal Loans to drive new customer acquisitions across designated branches in India. The role involves direct customer interaction, mapping catchments, and deepening customer relationships to maximize lifetime value.

The ideal candidate has a minimum of 2 years in BFSI, strong communication, and leadership skills, with a digital mindset to leverage automation and innovation in a fast-paced, target-driven environment.

Qualifications

• Graduate in any discipline (mandatory).
• Minimum 2 years of relevant BFSI experience.
• Strong customer orientation and relationship-building abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, target-driven environment.
• Knowledge of banking products and regulatory guidelines.

Responsabilités

• Acquire new Personal Loan customers within identified segments.
• Meet and exceed monthly acquisition targets.
• Analyze customer needs and offer appropriate banking solutions.
• Provide feedback to Relationship Managers on opportunities.
• Ensure adherence to SOPs and regulatory guidelines.
• Promote a culture of compliance and customer-centric service.
• Mentor and coach team members to align with bank values.

Connaissances

Customer orientation

Communication

Target driven

Banking products knowledge

Leadership

Digital mindset

Formation

Graduate in any discipline

Description du poste

Job Requirements

About the Role

The Sales Manager – Personal Loan will be responsible for acquiring new customers for personal loans across designated branches in India. This role involves direct customer interaction, understanding their financial needs, and offering suitable banking products. The incumbent will act as a bridge between customers and the bank, ensuring exceptional service delivery. Additionally, the role includes catchment mapping, gathering customer feedback, identifying business opportunities, and deepening customer relationships to maximize lifetime value and contribute to the bank’s growth objectives.

Key Responsibilities

Primary Responsibilities

• Acquire new Personal Loan customers within the identified segment.
• Consistently meet and exceed monthly targets for customer acquisition.
• Analyze customer needs related to transaction banking and offer appropriate solutions.
• Provide regular feedback to Relationship Managers on customer needs and business opportunities.
• Ensure adherence to selling norms and Standard Operating Procedures (SOPs) as defined by the organization.
• Maintain strict compliance with internal policies and external regulatory guidelines.
• Ensure high-quality sourcing aligned with the bank’s policies.

Secondary Responsibilities

• Supervise catchment mapping and monitor customer feedback to identify potential opportunities.
• Promote a culture of customer centricity, innovation, compliance, and integrity within the team.
• Encourage automation and digital enablement to holistically meet customer needs.
• Mentor and coach senior team members to align with organizational values.
• Attract and retain top talent to support the bank’s rapid growth targets.

What We Are Looking For

Education

• Graduate in any discipline (mandatory) FullTime

Experience

• Minimum of 2 years of relevant experience in BFSI

Skills and Attributes

• Strong customer orientation and relationship-building skills
• Excellent communication and interpersonal abilities
• Ability to work in a fast-paced, target-driven environment
• Knowledge of banking products and regulatory guidelines
• Leadership and team mentoring capabilities
• Digital mindset with a focus on automation and innovation