Sales Manager-Personal Loan (Partner Business)

Idfc First Bank Limited; Kolkata District; Sur place; INR 700 000 - 1 200 000; Plein temps

Résumé du poste

Idfc First Bank Limited in Kolkata is seeking a Sales Manager - Personal Loan to acquire new personal loan customers and drive branch growth. You will explain and sell banking products, collaborate with RMs, and ensure compliant, high-quality service delivery.

The role emphasizes achieving monthly targets, mentoring team members, and leveraging digital tools to enhance customer experience. Prioritizes regulatory compliance and customer-centric solutions.

Qualifications

• Graduate: Any discipline but full time is mandatory.
• Minimum of 2 years of relevant experience in sales, banking, or financial services.
• Strong customer orientation with excellent communication and interpersonal skills.
• Ability to identify customer needs and offer suitable banking solutions.
• Proven track record in achieving sales targets and driving customer acquisition.
• Familiarity with banking products and regulatory compliance.
• Leadership qualities to mentor and coach team members.
• Adaptability to digital tools and automation for enhanced service delivery.

Responsabilités

• Acquire personal loan customers within the identified segment.
• Meet and exceed monthly targets for new customer acquisition by analyzing customer transaction banking needs.
• Provide regular feedback to Relationship Managers on customer opportunities and requirements.
• Ensure adherence to selling norms and SOPs defined by the organization.
• Maintain strict compliance with internal guidelines and external regulatory requirements.
• Ensure quality sourcing in line with the bank’s credit and operational policies.
• Supervise catchment mapping and monitor customer feedback to identify new business opportunities.
• Collaborate with internal teams to ensure seamless customer onboarding and service delivery.
• Support initiatives focused on automation and digital enablement to enhance customer experience.

Connaissances

Customer orientation

Communication

Interpersonal skills

Identify customer needs

Sales target achievement

Regulatory compliance

Leadership

Digital tools adaptability

Formation

Graduate

Description du poste

Job Requirements

About the Role

The Sales Manager - Personal Loan

is responsible for acquiring new personal loan customers for a designated branch through direct customer interaction. The role involves explaining and selling banking products, acting as a bridge between customers and the bank, and ensuring best-in-class service delivery. The role also includes supervising catchment mapping, gathering customer feedback, and identifying and converting potential business opportunities. The Sales Manager plays a key role in driving client acquisition, deepening customer relationships, and maximizing lifetime customer value to support the bank's broader growth objectives.

Key Responsibilities

Primary Responsibilities

• Acquire personal loan customers within the identified segment.
• Meet and exceed monthly targets for new customer acquisition by analyzing customer transaction banking needs.
• Provide regular feedback to Relationship Managers (RMs) on customer opportunities and requirements.
• Ensure adherence to selling norms and Standard Operating Procedures (SOPs) defined by the organization.
• Maintain strict compliance with internal guidelines and external regulatory requirements.
• Ensure quality sourcing in line with the bank’s credit and operational policies.

Secondary Responsibilities

• Supervise catchment mapping and monitor customer feedback to identify new business opportunities.
• Collaborate with internal teams to ensure seamless customer onboarding and service delivery.
• Support initiatives focused on automation and digital enablement to enhance customer experience.

What We Are Looking For

Education

• Graduate: Any discipline but full time is mandatory

Experience

• Minimum of 2 year of relevant experience in sales, banking, or financial services.

Skills and Attributes

• Strong customer orientation with excellent communication and interpersonal skills.
• Ability to identify customer needs and offer suitable banking solutions.
• Proven track record in achieving sales targets and driving customer acquisition.
• Familiarity with banking products and regulatory compliance.
• Leadership qualities to mentor and coach team members.
• Adaptability to digital tools and automation for enhanced service delivery.