Sales Manager

Celica Autotech; West Bengal; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Celica Autotech in India is seeking a Sales Manager to drive monthly targets, supervise sales executives, allocate targets, and ensure customer satisfaction throughout the sales cycle.

You will monitor daily enquiries, coordinate stock, manage finance penetration, prepare daily MIS, and lead business development through field activities. A strong track record in automotive retail and team leadership is required.

Aufgaben

• Sales Target Achievement: Ensure monthly retail, wholesale, revenue and profitability targets are achieved through planning and execution.
• Team Management: Supervise sales executives, allocate targets, monitor productivity and accountability for performance.
• Lead Management: Ensure 100% lead allocation, timely follow-ups and conversion of enquiries into bookings and retail sales.
• Daily Sales Monitoring: Review daily enquiries, bookings, retail, pending deliveries and performance of sales team.
• Customer Experience: Maintain customer satisfaction, resolve escalations and minimise complaints.
• Finance & Insurance: Maximise finance penetration, insurance conversion and accessories sales.
• Stock & Inventory Management: Monitor vehicle availability and coordinate stock replenishment.
• Sales Process Compliance: Ensure accurate documentation, discounts, invoicing and SOP adherence.
• Reporting & MIS: Submit daily, weekly and monthly reports on targets and conversions.
• Team Development: Conduct daily reviews, product training and corrective actions.
• Business Development: Generate business through field activities, corporate enquiries and local marketing initiatives.

Kenntnisse

Sales leadership

Team management

Lead management

Customer service

Sales analytics

Tools

MS Excel

MIS reporting

Jobbeschreibung

Job Roles & Responsibilities:

• 1. Sales Target Achievement: Ensure monthly retail, wholesale, revenue and profitability targets are achieved through effective planning and execution.
• 2. Team Management: Supervise sales executives, allocate individual targets, monitor productivity and ensure accountability for performance.
• 3. Lead Management: Ensure 100% lead allocation, timely follow-ups, Accelerator updates and conversion of enquiries into bookings and retail sales.
• 4. Daily Sales Monitoring: Review daily enquiries, bookings, retail, pending deliveries, cancellations and individual sales executive performance.
• 5. Customer Experience: Maintain customer satisfaction throughout the sales process, resolve escalations and minimise customer complaints.
• 6. Finance & Insurance: Maximise finance penetration, insurance conversion, accessories sales and additional revenue while ensuring compliance with company policies.
• 7. Stock & Inventory Management: Monitor vehicle availability, ageing stock, variant-wise demand and coordinate timely stock replenishment.
• 8. Sales Process Compliance: Ensure accurate documentation, payment verification, approved discounts, timely invoicing and adherence to TVS SOPs.
• 9. Reporting & MIS: Submit accurate daily, weekly and monthly sales reports, including target achievement, lead conversion and pending cases.
• 10. Team Development: Conduct daily sales reviews, product training, performance evaluations and corrective action for underperforming employees.
• 11. Business Development: Generate business through field activities, corporate enquiries, referrals, digital leads and local marketing initiatives.
• 12. Profitability & Accountability: Maintain dealership profitability, control unnecessary discounts, improve revenue per vehicle and take ownership of overall showroom sales performance.

Key Performance Indicators (KPIs):

• KPI Expected Standard
• Monthly retail target 100% achievement
• Accelerator follow-up compliance Minimum 95%
• Lead entry and allocation 100%
• Daily MIS submission 100%
• Finance and insurance penetration As per management targets
• Customer complaints Minimum, with timely resolution
• Sales team productivity Individual targets achieved
• Discount compliance 100% prior approval
• Accountability: The Sales Manager shall be directly responsible for the showroom’s sales performance, team discipline, process compliance, customer satisfaction and achievement of management-assigned targets.