Sales Manager - Performance

Gautam Modi Group; Mumbai; Vor Ort; INR 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

Gautam Modi Group in Mumbai seeks an experienced Sales Leader to drive Audi product sales. You will build and mentor a skilled sales team, allocate targets, and ensure high lead conversion through expert product knowledge and effective CRM usage.

Responsibilities include managing end-to-end sales, coordinating with customers for tests, billing, finance, and delivery, and aligning with marketing on lead generation. Strong leadership and automotive sales expertise are essential.

Qualifikationen

• Lead and develop a high-performance sales team with detailed product knowledge.
• Plan segmentation and target allocation for celebrities and HNIs.
• Monitor KPIs and drive lead conversion and SFDC adoption.

Aufgaben

• Oversee end-to-end sales process from lead to delivery for Audi products.
• Mentor Performance Sales Consultants and coordinate with customers for tests, billing, finance, and delivery.
• Drive marketing collaboration, field visits and lead generation through events and referrals.
• Ensure adherence to processes, CRM usage, and CSS/LRS scores.
• Manage training, performance reviews, and team attrition.

Kenntnisse

Sales Leadership

Team Management

Automotive Sales

Jobbeschreibung

Primary Responsibilities

Leadership and Team Management

• Develop a skilled and motivated sales team to ensure detailed technical knowledge and unique Audi offerings than its competitors
• Segmentation and allocation of target celebrities, HNIs to sales consultant based on their performance and expertise
• Manage allocation of team targets and sales KPIs within the sales team
• Maintain and monitor progress of the team on both team and individual targets and KPIs
• Conduct daily morning team meetings (with Sales Consultants) to plan activities, review the scheduled meetings and track progress towards monthly targets
• Conduct monthly review meetings with the team to assess performance identify challenges and define action plan for the coming month at an individual level
• Channelize the efforts of the team by assisting them in prioritizing of generated leads
• Provide guidance and support to the Sales Consultants through the sales cycle to ensure high lead conversion ratio
• Support Sales Consultants in efficient coordination with relevant customers to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover
• Drive efforts to ensure high degree of SFDC adoption within the team through accurate and timely updates (leads, test drives, etc.)
• Regularly review status on the leads to ensure efficient follow-up on leads shared by the Marketing team
• Coordinate with Marketing team and CR team for field visits and participation in sales and marketing activities

Vehicle Sales

• Oversee the entire sales process at each stage from lead generation to fulfillment and follow up to ensure sales and ancillary target achievement
• Leverage personal experience to actively maintain contact with prospective customers to convert them into buyers and sell the entire Audi product portfolio
• Support the Performance Sales Consultants as and when required to:
  • Understand customers lifestyle, specific interest and apply product knowledge to meet those needs
  • Make sure that the customers receive a premium service and handled professionally as per the Audi India standards
  • Ensure more meetings with customer for better product discussion and convert him to buy the high end Audi products
  • Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and unique features of Audi products
  • Prepare product presentation highlighting the key Audi features and benefits as compared to competitors
  • Perform vehicle demonstration and test drives as per customer convenience and create a unique product experience, making customers feel the need to buy an Audi
  • Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs
  • Check for Finance requirements, Trade-in opportunities, accessories, EW, Service Package, other VAS requirements from the customer
  • Manage margin retention limits for the vehicle sales as defined by the dealership
  • Showcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience through the sales process, right from first contact to final vehicle delivery
  • Responsible for ensuring timely receipt of payment and collection for the customers for his team

Additional Business Generation

• Document list of HNIs customers, celebrities in territory and identify opportunity to generate leads
• Ensures active participation of his team in Audi marketing events/ Referrals to proactively establish and maintain celebrity contacts in the territory
• Conduct courtesy calls with existing customers to develop interest in new Audi products, Arranging meetings for the same

Process Adherence

• Plan and manage all system level reporting and documentation requirement as per automotive regulations
• Ensure adherence to the scheduled meetings
• Ensure Lead Management module owner ship of SFDC
• Ensure adherence to process and achievement of CSS and LRS scores
• Achieve excellence in detailed product technical knowledge and unique Audi offerings for individual and sales team
• Take ownership of any improvement feedback on sales process execution provided by the CRM, dealership senior management or Audi team

People Management

• Ensure completion of all training requirements for self and assigned sales team as defined by Audi India
• Ensure all performance management activities of the team are completed timely and satisfactorily

Measures (Reports):

• New Cars Overall Performance Target Achievement
• New Car Model-wise Performance Target Achievement
• Basic margin Retention
• Finance Penetration as % of New Car
• Insurance Penetration as % of New Car
• Ratios (Qualified Lead(Qi) to Performance Conversion Ratio, Test Drive(TD) Ratio)
• Sales Process Ahdrence
• Post Sales Feedback(PSF) Score
• Customer Satisfaction Score (CSS)
• No. of Customer Complaints escalation
• Team Attrition