Business Development
- Lead business development for the West zone and expand the client base across India.
- Develop new business, onboard clients, and design integrated logistics solutions (warehousing, CFS, custom clearance, transportation, value‑added services, etc.).
- Maintain client relationships and manage expectations to ensure timely payments and service delivery.
- Conduct market analysis and identify new opportunities while addressing challenges.
Operations Management
- Oversee day‑to‑day operations to ensure efficient service execution.
- Track costs, enhance profitability, and improve operational efficiency.
- Ensure compliance with policies, regulations, and safety standards.
- Conduct performance reviews, analyze cost‑benefit ratios, and resolve operational issues.
- Manage and motivate teams (direct and virtual) to meet objectives.
- Lead training sessions to upskill the team and foster a positive culture.
Compliance & Safety
- Ensure compliance with HSSE standards and conduct safety drills.
- Monitor safety, security, and hygiene across operations.
Coordination & Stakeholder Management
- Coordinate with internal and external stakeholders, including group companies, vendors, and authorities, ensuring smooth operations and compliance.
- Leadership: Proven ability to lead both direct and virtual teams.
- Negotiation Skills: Strong ability to negotiate with clients and vendors to secure the best outcomes.
- Financial Analysis: Proficiency in descriptive analytics and financial analysis to track business performance and cost‑benefit ratios.
- Safety & Compliance Focus: Keen eye for safety, security, hygiene, and compliance with industry standards.
- Communication: Strong communication skills to liaise with internal and external stakeholders.
- Problem‑Solving: Ability to resolve complex operational and customer service challenges.
- Market Knowledge: Deep understanding of warehousing, logistics, and transportation markets.
Qualification & Experience
- Experience: Minimum 10‑15 years of experience in business development, operations management, and team leadership, preferably in 3PL logistics, warehousing, and distribution. Role & responsibilities
- Timely resolution of rate and business queries
- Accuracy and timeliness in operational processes
- Low rate of unresolved issues