Business Development Manager - India & ISC

Empire GLS PVT LTD; Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Empire GLS PVT LTD in Kolkata seeks a Logistics Operations Manager to oversee end-to-end shipment operations for import and export cargo.

You will coordinate cross-border road logistics with India, Bangladesh, Nepal, and Bhutan, ensure on-time deliveries, and manage records and MIS. The role also includes developing new business, quoting clients, and leading a skilled team with a focus on communication and process discipline.

Qualifications

• Minimum 2–10 years of experience in logistics and cross-border operations.
• Strong knowledge of India-Bangladesh road logistics.
• Experience handling corporate/key accounts.
• Experience managing a logistics operations team.
• Excellent communication and negotiation skills.
• Proficiency with MS Office and business software.

Responsibilities

• Handle end-to-end shipment operations for import and export cargo.
• Coordinate cross-border road transportation between India, Bangladesh, Nepal, and Bhutan.
• Monitor shipments, transit times, delivery performance, and customer commitments.
• Maintain shipment records, MIS, operational documentation, and movement tracking.
• Ensure smooth movement of cargo while minimizing delays and operational challenges.
• Manage corporate clients and act as a single point of contact for updates and issue resolution.
• Lead business development: identify opportunities, generate leads, and prepare quotations.
• Prepare operational and sales MIS reports and revenue analysis.
• Lead and mentor logistics operations team; promote accountability and collaboration.

Skills

Cross-border logistics

Negotiation

Team leadership

Client relations

MS Office

Communication

Tools

ERP

CRM

Freight mgmt systems

Job description

Key Responsibilities

Operations & Shipment Management

• Handle end-to-end shipment operations for import and export cargo.
• Coordinate cross-border road transportation between India, Bangladesh, Nepal, and Bhutan.
• Monitor shipments, transit times, delivery performance, and customer commitments.
• Maintain shipment records, MIS reports, operational documentation, and movement tracking.
• Ensure smooth movement of cargo while minimizing delays and operational challenges.

Customs & Regulatory Coordination

• Possess strong knowledge of Indian export and import customs procedures.
• Coordinate with CHA partners, transporters, warehouses, and border operational teams.
• Handle customs documentation and compliance requirements.
• Resolve customs-related operational issues efficiently.

Client Relationship Management

• Manage existing corporate clients and key accounts.
• Act as a single point of contact for shipment updates and issue resolution.
• Build long-term business relationships with customers.
• Handle client escalations professionally and efficiently.

Business Development & Sales

• Identify and develop new business opportunities in domestic and international markets.
• Generate leads and acquire customers for logistics services.
• Prepare quotations, pricing proposals, service presentations, and business negotiations.
• Coordinate with overseas agents, transporters, and logistics partners.
• Achieve revenue and business growth targets.

Financial & Business Reporting

• Prepare operational MIS reports and sales reports.
• Monitor shipment profitability and service performance.
• Assist management in preparing business P&L reports and revenue analysis.
• Support strategic planning using data-driven insights.

Team Management

• Lead and manage logistics operations teams.
• Train, mentor, and support junior team members.
• Promote teamwork, accountability, and process discipline.
• Coordinate across operations, sales, and customer service functions.

Required Qualifications & Experience

• Minimum 2-10 years of experience in logistics, cross-border transportation, & supply chain operations.
• Strong experience in India-Bangladesh road logistics operations.
• Good knowledge of export-import documentation and customs procedures.
• Experience handling corporate and key accounts.
• Experience managing a logistics operations team.
• Strong communication and negotiation skills.

Language Requirements

• Fluent in English, Hindi, and Bengali.
• Excellent verbal and written communication skills.

Technical Skills

• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
• Strong email communication and business correspondence skills.
• Experience in shipment tracking, operational reporting, and data management.
• Familiarity with logistics software, ERP, CRM, or freight management systems will be preferred.

Preferred Candidate Profile

• Background in Cross-Border Logistics, Freight Forwarding, CHA, Transport, NVOCC, Shipping Line.
• Strong commercial mindset with operational expertise.
• Leadership qualities with the ability to manage and motivate teams.
• Customer-centric and result-oriented professional.
• Willingness to travel across India and neighboring countries when required.
• High integrity, ownership mindset, and problem-solving ability.

Key Performance Indicators (KPIs)

• Revenue Growth
• Shipment Volume Growth
• Customer Retention Rate
• Shipment Delivery Efficiency
• Gross Profit Achievement
• Team Performance & Productivity
• Client Satisfaction Score
• Cross-Border Operations Performance