Sales Manager

Faclon Labs; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Faclon Labs is seeking a seasoned Enterprise Account Manager to steward strategic clients in the industrial and digital solutions space. You will own relationships, drive profitability, and co-create transformation roadmaps aligning IT/OT initiatives with business outcomes.

The role requires engaging with CXOs, identifying upsell opportunities, and coordinating cross-functional teams to deliver value across digital, IoT, and automation offerings.

Qualifications

• 3–8 years of experience managing strategic or enterprise accounts in industrial or digital solution environments.
• Strong understanding of Digital, IoT, Automation and AI technologies and their business impact.
• Excellent communication, negotiation and relationship‑building skills.
• Experience engaging with CXO‑level stakeholders (preferred, not mandatory).
• Analytical mindset with a proactive approach to problem‑solving and client success.

Responsibilities

• Manage a portfolio of strategic enterprise clients, ensuring long‑term relationships built on trust, performance, and business impact.
• Own and manage the P&L for key accounts to ensure profitability and sustainable growth.
• Understand each client’s operational challenges and digital maturity to co‑create customised transformation roadmaps.
• Identify upsell and cross‑sell opportunities across our suite of digital and IoT products to deepen account penetration and increase value realisation.
• Engage with senior business and technical stakeholders—including CXOs—to align on business outcomes, ROI, and innovation opportunities.
• Act as a bridge between clients and internal teams, ensuring seamless execution, proactive communication and high satisfaction levels.
• Partner with delivery, product and pre‑sales teams to translate client requirements into actionable solutions and successful project rollouts.
• Travel to client locations as required to conduct on‑site meetings, business reviews, solution discussions and relationship‑building engagements to support deal closure and account growth.
• Track account performance metrics, revenue potential and client feedback to ensure continuous improvement and growth.
• Stay ahead of industry trends in industrial digitalisation, automation and AI to advise clients on emerging possibilities.
• Represent Faclon Labs at key client forums, reviews and strategic discussions to strengthen long‑term partnerships.

Skills

Account management

Strategic relationships

CXO engagement

Negotiation

Analytical thinking

Job description

What You’ll Do

• Manage a portfolio of strategic enterprise clients, ensuring long‑term relationships built on trust, performance, and business impact.
• Own and manage the P&L for key accounts to ensure profitability and sustainable growth.
• Understand each client’s operational challenges and digital maturity to co‑create customised transformation roadmaps.
• Identify upsell and cross‑sell opportunities across our suite of digital and IoT products to deepen account penetration and increase value realisation.
• Engage with senior business and technical stakeholders—including CXOs—to align on business outcomes, ROI, and innovation opportunities.
• Act as a bridge between clients and internal teams, ensuring seamless execution, proactive communication and high satisfaction levels.
• Partner with delivery, product and pre‑sales teams to translate client requirements into actionable solutions and successful project rollouts.
• Travel to client locations as required to conduct on‑site meetings, business reviews, solution discussions and relationship‑building engagements to support deal closure and account growth.
• Track account performance metrics, revenue potential and client feedback to ensure continuous improvement and growth.
• Stay ahead of industry trends in industrial digitalisation, automation and AI to advise clients on emerging possibilities.
• Represent Faclon Labs at key client forums, reviews and strategic discussions to strengthen long‑term partnerships.

What We’re Looking For

• 3–8 years of experience managing strategic or enterprise accounts, preferably in industrial or digital solution environments.
• Strong understanding of Digital, IoT, Automation and AI technologies and their business impact.
• Excellent communication, negotiation and relationship‑building skills.
• Experience engaging with CXO‑level stakeholders (preferred, not mandatory).
• Analytical mindset with a proactive approach to problem‑solving and client success.