Sales Manager

Furnishka Tech; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Furnishka, Bengaluru, is seeking a Sales Manager to lead the showroom team, drive store sales, and deliver exceptional customer experiences. You will work with senior management to maximize revenue, optimize operations, and uphold top-tier product presentation and service standards.

You will recruit, train, and coach sales staff, set targets, monitor performance, and cultivate customer relationships to encourage repeat business and referrals in a fast-paced retail environment.

Qualifications

• Experience in retail sales, preferably furniture or home furnishings.
• Strong leadership, coaching, and team management skills.
• Target-driven with a proven sales track record.
• Excellent communication, negotiation, and customer relationship skills.
• Analytical mindset with ability to track KPIs and reports.
• Identifying opportunities and driving conversions and revenue.
• Proactive problem-solver with decision-making abilities.
• Organized and able to manage multiple responsibilities in a fast-paced retail environment.
• Customer-focused with high operational standards.

Responsibilities

• Drive store sales and consistently achieve monthly and quarterly sales targets.
• Develop and implement sales strategies to maximize revenue and profitability.
• Monitor sales performance, identify growth opportunities, and take corrective actions when required.
• Drive conversions, average order value (AOV), and customer engagement through effective selling techniques.
• Promote furniture customization options, product upgrades, and complementary products to increase sales.
• Build strong customer relationships to encourage repeat purchases and referrals.
• Handle high-value customers, escalations, and complex sales negotiations.
• Lead, motivate, and manage the sales team to achieve individual and store-level targets.
• Assign sales targets and monitor individual performance regularly.
• Train, coach, and mentor team members on product knowledge, sales techniques, and customer handling.
• Conduct regular performance reviews and provide constructive feedback.
• Support recruitment, onboarding, and development of new team members.
• Maintain team discipline, accountability, and a positive working environment.
• Ensure every customer receives a professional, personalized, and seamless shopping experience.
• Oversee customer interactions from initial enquiry to order confirmation and post-sales follow-up.
• Ensure timely follow-ups with prospective customers and effective management of sales leads.
• Resolve customer complaints and service issues promptly and professionally.
• Monitor customer feedback and implement improvements to enhance satisfaction and retention.
• Ensure showroom is well-maintained, organized, and visually appealing.
• Maintain high standards of product display, visual merchandising, pricing, and promotional communication.
• Ensure products are displayed according to guidelines and campaigns.
• Oversee inventory checks, stock availability, replenishment, and coordination with relevant teams.
• Ensure compliance with company policies, procedures, and safety standards.
• Maintain store hygiene, discipline, and operational excellence.
• Track and analyze key retail KPIs, including revenue, target achievement, conversion rate, AOV, discounts, and gross margins.
• Review daily sales reports, customer walk-ins, leads, follow-ups, and order conversions.
• Identify gaps in store performance and implement action plans to improve results.
• Monitor sales team productivity and ensure timely reporting.
• Share market insights, customer preferences, competitor activities, and product feedback with management.
• Ensure effective utilization of CRM and reporting tools.

Skills

Retail sales

Team leadership

Customer relations

Negotiation

Analytics

Job description

As a Sales Manager at Furnishka, you will play a key role in driving store sales, leading the sales team, delivering exceptional customer experiences, and ensuring the overall success of the showroom. You will be responsible for achieving sales targets, managing store operations, developing customer relationships, and maintaining high standards of product presentation and service.

You will lead, motivate, and guide the sales team while working closely with senior management to maximize revenue, improve store performance, and create a customer-focused retail environment.

Key Responsibilities

Sales & Business Growth

• Drive store sales and consistently achieve monthly and quarterly sales targets.
• Develop and implement sales strategies to maximize revenue and profitability.
• Monitor sales performance, identify growth opportunities, and take corrective actions when required.
• Drive conversions, average order value (AOV), and customer engagement through effective selling techniques.
• Promote furniture customization options, product upgrades, and complementary products to increase sales.
• Build strong customer relationships to encourage repeat purchases and referrals.
• Handle high-value customers, escalations, and complex sales negotiations.

Team Management & Leadership

• Lead, motivate, and manage the sales team to achieve individual and store-level targets.
• Assign sales targets and monitor individual performance regularly.
• Train, coach, and mentor team members on product knowledge, sales techniques, and customer handling.
• Conduct regular performance reviews and provide constructive feedback.
• Support the recruitment, onboarding, and development of new team members.
• Maintain team discipline, accountability, and a positive working environment.

Customer Experience & Relationship Management

• Ensure every customer receives a professional, personalized, and seamless shopping experience.
• Oversee customer interactions from initial enquiry to order confirmation and post-sales follow-up.
• Ensure timely follow-ups with prospective customers and effective management of sales leads.
• Resolve customer complaints and service issues promptly and professionally.
• Monitor customer feedback and implement improvements to enhance satisfaction and retention.

Store Operations & Visual Merchandising

• Ensure the showroom is well-maintained, organized, and visually appealing.
• Maintain high standards of product display, visual merchandising, pricing, and promotional communication.
• Ensure products are displayed according to company guidelines and current campaigns.
• Oversee inventory checks, stock availability, replenishment, and coordination with relevant teams.
• Ensure compliance with company policies, operational procedures, and safety standards.
• Maintain store hygiene, discipline, and overall operational excellence.

Reporting & Performance Management

• Track and analyze key retail KPIs, including revenue, target achievement, conversion rate, AOV, discounts, and gross margins.
• Review daily sales reports, customer walk-ins, leads, follow-ups, and order conversions.
• Identify gaps in store performance and implement action plans to improve results.
• Monitor sales team productivity and ensure accurate and timely reporting.
• Share market insights, customer preferences, competitor activities, and product feedback with management.
• Ensure effective utilization of CRM and other company reporting tools.

The Profile

As a Furnishka Sales Manager, we're looking for individuals who are:

• Experienced in retail sales, preferably in furniture, home furnishing, lifestyle, or consumer durables.
• Strong leaders with the ability to motivate, coach, and manage a sales team.
• Target-driven professionals with a proven track record of achieving sales objectives.
• Excellent communicators with strong negotiation and customer relationship management skills.
• Analytical and comfortable tracking sales performance, KPIs, and business reports.
• Skilled at identifying sales opportunities and implementing strategies to improve conversions and revenue.
• Proactive problem-solvers with strong decision-making and conflict-resolution abilities.
• Organized and capable of managing multiple responsibilities in a fast-paced retail environment.
• Customer-focused, accountable, and committed to maintaining high operational standards.

Join Furnishka and be part of a team that is transforming homes and creating memorable customer experiences through quality furniture, innovative customization, and exceptional service.