Floor Manager

Sapwood Ventures; Surat; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Job summary

Sapwood Ventures is seeking an experienced Floor Manager to oversee daily floor operations and lead a team in our Surat showroom. You will supervise staff, ensure top-notch customer service, manage stock and merchandising, and coordinate cross-departmental activities to sustain smooth business flow.

Ideal candidates have 2+ years in a supervisory role within interiors/hardware sectors, strong leadership, and proficiency with POS and CRM tools.

Qualifications

• Bachelor's degree required.
• 2+ years in floor/store management or supervisory role in interiors/DIY sector advisable.
• Proficient in inventory management and staff scheduling.
• Familiar with POS systems and CRM software.
• Strong leadership, communication, and customer-service focus.

Responsibilities

• Oversee daily floor operations to ensure efficiency and high-quality service.
• Lead, train, and motivate floor staff to perform duties effectively.
• Ensure adherence to operational procedures and company policies.
• Monitor inventory, stock levels, and merchandising to optimise sales.
• Address customer queries and issues promptly to maintain satisfaction.
• Coordinate with other departments to ensure smooth operations.
• Maintain health, safety, and cleanliness standards on the floor.
• Set and monitor performance targets for staff and drive improvements.

Skills

Leadership

Staff scheduling

Customer service

Communication

Team management

Problem solving

Multi-tasking

Education

Bachelor's degree

Tools

POS systems

CRM software

Job description

Were seeking an experienced floor manager(FurnitureSales) to join our team

You will ensure the smooth functioning of operations on the floor and maintain high standards of customer service. You will also supervise staff, ensure customer needs are met, and improve operational processes to meet company standards. You will act as a key point of contact between the management and floor-level employees, making sure that the business operates smoothly.

If you are a results-driven professional with strong leadership skills and thrive in a fast-paced environment, we invite you to apply. We offer a supportive work environment, competitive compensation, and opportunities for career development.

Objectives of the role

• Overseeing and managing daily floor operations to ensure efficiency and high-quality service.
• Leading, training, and motivating the floor staff, ensuring all team members perform their duties effectively.
• Ensuring the operational procedures and company policies are consistently followed.
• Monitoring inventory levels, stock availability, and merchandise display to optimise sales and operations.
• Addressing customer queries, complaints, and issues promptly, maintaining high customer satisfaction.
• Coordinating with other departments and stakeholders to ensure smooth collaboration and operational flow.
• Ensuring the workplace meets health and safety regulations and maintains a clean and organised environment.
• Setting performance targets for staff and ensuring they are met.
• Implementing new procedures or guidelines as directed by upper management.

Your tasks

• Schedule and assign tasks to staff, ensuring sufficient coverage during peak hours.
• Monitor staff performance, provide feedback, and address any performance-related issues.
• Track daily sales and operational performance, reporting to senior management with insights and recommendations.
• Ensure timely replenishment of stock, proper inventory management, and loss prevention.
• Collaborate with team members to ensure all service and operational targets are met.
• Assist in the recruitment, training, and onboarding of new team members.
• Ensure proper handling of cash transactions and reconcile daily sales reports.
• Communicate with suppliers or service providers for any floor-related requirements.
• Maintain regular communication with management to provide updates on floor activities.

Required skills and qualifications

• Bachelors degree
• 2+ years of proven experience as a Floor Manager, Store Manager, or in a managerial or supervisory role within inteiror, architecture, hardware, paint, builder industry
• Proficiency in handling operational tasks, including inventory management and staff scheduling.
• Familiarity with point-of-sale (POS) systems and operational management tools.
• Ability to work with customer relationship management (CRM) software.
• Experience in handling high-traffic environments and managing large teams.
• Strong leadership and people management skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with a customer-oriented approach.
• Strong organisational skills with attention to detail and the ability to multitask effectively.
• Ability to work under pressure in a fast-paced environment and solve problems proactively.
• Knowledge of sales strategies with the ability to analyse sales data and identify areas for improvement.