Program Success Manager - Coimbatore

Kidvento Education and Research; Coimbatore District; On-site; INR 340,000 - 460,000; Full time

Job summary

Kidvento Education and Research in Coimbatore is seeking a Program Success Manager with 0-1 year of experience to build strong customer relationships through onboarding, training, and ongoing support. You will train customers, maximize usage of solutions, and address issues while maintaining records of interactions.

You will monitor accounts, analyze data for insights, and manage CRM tools to ensure high customer satisfaction. Regular travel to client locations within the region is required.

Qualifications

• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• Excellent verbal and written communication skills are required.
• Good organizational and time management abilities are essential.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools.

Responsibilities

• Build and maintain strong customer relationships with onboarding, training, and ongoing support.
• Provide product training and support to customers throughout their subscription term.
• Address and resolve client issues and maintain records of interactions.
• Proactively monitor customer accounts and identify improvements for satisfaction.
• Capture and analyze customer data to create insightful reports and dashboards.
• Manage CRM systems and other tools to track customer success activities.
• Interact with customers via phone, email, and other channels to respond timely.
• Monitor customer satisfaction metrics and take follow-up actions to improve experience.
• Travel to client locations as required within the allocated region.

Skills

Communication skills

Customer empathy

Problem solving

Time management

Organizational skills

Education

Bachelor's degree or equivalent

Tools

MS Office

CRM tools

Job description

Company: Kidvento Education and Research

Position: Program Success Manager

Location: Coimbatore

Experience: 0-1 Year

CTC: 4 LPA

Roles And Responsibilities

• As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.


• Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.


• Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.


• Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.


• Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.


• Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.


• Manage CRM systems and other tools to track customer success activities efficiently.


• Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.


• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.


• Must travel to client locations as required within the allocated region.

Desired Candidate Profile

• Any bachelor’s degree or equivalent.


• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.


• Excellent verbal and written communication skills.


• Good organizational and time management abilities.


• Strong problem-solving skills with a customer-oriented mindset.


• Ability to understand customer needs and provide empathetic solutions.


• Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.


• Must travel regularly to meet clients within the assigned region.