Manager, Customer Success (Mumbai)

Educational Initiatives Pvt. Ltd.; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Educational Initiatives Pvt. Ltd. in Mumbai invites a National Strategic Accounts Manager to own and grow relationships with India’s leading school groups and strategic institutions.

Role blends business development, account expansion, customer success, and partnerships to drive sustainable revenue while delivering measurable outcomes across Ei’s portfolio. You will lead negotiations, quarterly reviews, and seamless product implementations.

Qualifications

• 8–12 years of experience in Enterprise Sales, Key Account Management, Consulting, or Business Development.
• Experience in Education, EdTech, or B2B solutions is preferred.
• Proven track record of managing large strategic accounts and delivering revenue growth.

Responsibilities

• Revenue Growth: Acquire new strategic school groups and institutional partnerships; develop annual growth plans for each assigned group; cross-sell and upsell Ei's portfolio; identify expansion opportunities within a group.
• Strategic Account Management: Build trusted relationships with Chairs, Trustees, CEOs, Directors, Academic Heads, and Principals; be the single strategic partner for assigned groups; conduct quarterly reviews; ensure seamless product implementations; monitor customer health and address risks.
• Collections & Commercial Ownership: Own commercial closure from proposal to payment; ensure timely collections and contract renewals; improve revenue realization.
• Market Creation: Build visibility within school groups, associations, and educational networks; create demand through workshops, leadership forums, webinars, and thought leadership; develop advocates; generate referrals.
• AI & Research-Led Selling: Leverage AI tools to improve prospecting, account planning, proposal creation, and customer engagement; use research and learning data to inform conversations; stay updated on trends.
• Voice of Customer: Gather feedback; recommend new solutions for strategic customers.

Skills

Strategic Account Management

Consultative Selling

Business Planning

Market Research

Job description

Educational Initiatives (Ei) isone of South Asia's leading assessment research and EdTech organizations with amission to create “a world where children everywhere are learning withunderstanding.” For over 25 years, Ei has partnered with progressive schools to improve student learning through research-driven assessments, adaptivelearning, teacher capacity building, and educational innovation.

As we enter our next phase ofgrowth, we are building a National Strategic Accounts Team that will partnerwith India's leading group schools to create long-term educational impact.

Role Purpose

The National Strategic AccountsManager is responsible for owning and growing relationships with India'sleading school groups and strategic institutions.

It combines businessdevelopment, account expansion, customer success, market creation, andstrategic partnership management to drive sustainable revenue growth whileensuring measurable customer outcomes.

Key Responsibilities

1. Revenue Growth

• Acquire newstrategic school groups and institutional partnerships.
• Develop annualaccount growth plans for every assigned group.
• Drive new businessfrom existing accounts through cross-selling and upselling Ei's portfolio.
• Identify expansionopportunities across all schools within a group.

2. Strategic AccountManagement

• Build trustedrelationships with Chairpersons, Trustees, CEOs, Directors, Academic Heads, andPrincipals.
• Become the singlestrategic partner for assigned school groups.
• Conduct quarterlybusiness reviews with leadership teams.
• Ensure seamlessimplementation across all products.
• Monitor customerhealth and proactively address risks.

4. Collections &Commercial Ownership

• Own commercialclosure from proposal to payment.
• Ensure timelycollections and contract renewals.
• Improve revenuerealization and cash flow.

5. Market Creation

• Build Ei'svisibility within school groups, associations, and educational networks.
• Create demandthrough workshops, leadership forums, webinars, and thought leadership.
• Develop advocatesand champions within school ecosystems.
• Generate referralsand expand influence across group schools.

6. AI &Research-Led Selling

• Leverage AI tools to improve prospecting, account planning, proposal creation, and customerengagement.
• Use educationalresearch and learning outcome data to build consultative sales conversations.
• Stay updated on AItrends, school transformation, competency-based education, and assessmentpractices.
• Bring data-driveninsights that help customers improve learning outcomes.

8. Voice of Customer

• Gather customerfeedback.
• Recommend newsolutions for strategic customers.

Preferred Skills

• Strategic AccountManagement
• Consultative Selling
• Business Planning
• Market Research

Requirements

Qualification & Experience

• 8–12 years ofexperience in Enterprise Sales, Key Account Management, Consulting, or BusinessDevelopment
• Experience inEducation, EdTech, or B2B solutions is preferred
• Proven track recordof managing large strategic accounts and delivering revenue growth

The Ideal Candidate

We are looking for someone who:

• Thinks like abusiness owner, not just a salesperson.
• Builds partnerships,not transactions.
• Uses research anddata to influence customer decisions.
• Embraces AI to worksmarter and faster.
• Balances commercialsuccess with educational impact.
• Thrives in ambiguityand takes complete ownership of outcomes.