Sales Executive

Sterling Customer Experience; Mumbai Suburban; In loco; INR 201.000 - 335.000; Tempo pieno

Descrizione del lavoro

Sterling Customer Experience in Mumbai is seeking a dynamic sales and telecalling professional for a full-time, office-based role. You will handle inbound enquiries and outbound calls, follow up on leads via calls, WhatsApp and online platforms, and coordinate quotations and orders to drive conversions.

You should be comfortable with CRM systems, Excel basics, and a proactive approach to meeting targets. Fresh graduates welcome; 2–4 years experience preferred for career growth in telecom and

Competenze

• Handle inbound enquiries and outbound sales calls; understand customer requirements and suggest suitable products.
• Follow up with leads received through calls, WhatsApp, the website and online business platforms.
• Share approved product details and quotations; maintain regular follow-up to convert enquiries into orders.
• Record leads, customer conversations, quotations and follow-up status in the CRM or company tracker.
• Coordinate order confirmations, payment follow-ups and dispatch updates with internal teams.
• Work towards assigned sales targets and submit activity reports; escalate issues to the relevant team.

Mansioni

• Handle inbound enquiries and outbound sales calls; understand customer requirements and suggest suitable products.
• Follow up with leads received through calls, WhatsApp, the website and online business platforms.
• Share approved product details and quotations; maintain regular follow-up to convert enquiries into orders.
• Record leads, customer conversations, quotations and follow-up status in the CRM or company tracker.
• Coordinate order confirmations, payment follow-ups and dispatch updates with internal teams.
• Work towards assigned sales targets and submit activity reports; escalate issues to the relevant team.

Conoscenze

Inbound calls

Outbound calls

Lead follow-up

Customer handling

CRM

Formazione

Graduation preferred

Strumenti

CRM

Descrizione del lavoro

Location: Borivali West office, Mumbai

Employment Full-time | Work from office

Candidate profile Salary Working hours 10:00 am to 7:00 pm

Handle customer enquiries and telephone sales for company / products, with responsibility for lead follow-up, order conversion and customer coordination.

Key responsibilities

• Handle inbound enquiries and outbound sales calls; understand customer requirements and suggest suitable
• Handle inbound enquiries and outbound sales calls; understand customer requirements and suggest suitable products.
• Follow up with leads received through calls, WhatsApp, the website and online business platforms.
• Share approved product details and quotations; maintain regular follow-up to convert enquiries into orders
• Record leads, customer conversations, quotations and follow-up status in the CRM or company tracker.
• Coordinate order confirmations, payment follow-ups and dispatch updates with internal teams.
• Work towards assigned sales targets and submit activity reports; esc...

issues to the relevant team.

Candidate requirements

• Freshers may apply; experienced candidates should have 2-4 years of relevant sales or telecalling
• Freshers may apply; experienced candidates should have 2-4 years of relevant sales or telecalling experience.
• Experienced applicants should have handled both inbound and outbound calling. Freshers must be willing to learn both.
• Good Hindi and English communication, confident telephone etiquette, customer handling and basic Excel/computer skills. Graduation preferred.

Employment terms and conditions

• Full-time, office-based role. Regular attendance, punctuality and professional conduct are required.
• Leave, holidays, attendance and benefits will follow company policy and applicable requirements; details will be communicated at joining.
• Salary, probation, notice period and other appointment terms must be confirmed in the written offer before joining.
• Company pricing, supplier/customer records and business information must remain confidential. Proper records and handover are required.
• Selection is subject to management interview, document verification and written approval. No joining commitment may be made without approval.