Sales Executive

Independent Recruitment Consultant (freelancer); Ahmedabad District; On-site; INR 300,000 - 550,000; Full time

Job summary

Independent Recruitment Consultant (freelancer) is hiring a Sales Executive to drive new member sales, handle renewals, and upsell within a gym or club environment. You will manage front desk interactions, greet walk-ins, explain memberships, and support complaint resolution while upholding hygiene standards.

The role blends sales targets with service quality and operational discipline. Ideal candidates are energetic, confident, and growth-oriented, with 2-5 years in fitness/retail/hospitality

Qualifications

• Graduate or pursuing graduation.
• 2-5 years in fitness/retail/hospitality front desk or sales roles
• Fluency in English, Hindi, and Gujarati language
• Familiarity with CRM tools, WhatsApp Business, and Excel

Responsibilities

• Greet walk-in prospects with club tours and membership discussions.
• Handle leads via WhatsApp, calls, walk-ins, and CRM follow-ups.
• Close new memberships confidently and hit daily/weekly sales goals.
• Track renewals due and proactively follow up via phone and in-person.
• Address objections, highlight benefits, and offer renewal incentives.
• Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans).
• Educate members on available upgrades or limited-time offers.
• Convert basic members into premium/high-ticket customers.
• Manage check-ins, guest logs, CRM entries, billing, and cash handling.
• Keep reception area clean, professional, and member-friendly.
• Handle member queries and offer real-time support.
• Log and resolve member complaints within 2448 hours.
• Escalate unresolved or serious concerns to the Club Manager.
• Maintain a member issue/feedback register.
• Perform daily hygiene checks at the front desk and floor.
• Coordinate with housekeeping to maintain club cleanliness standards.
• Log AM/PM hygiene inspections.

Skills

Fluency in English

Fluency in Hindi

Gujarati language

Education

Graduate or pursuing graduation

Tools

CRM tools

WhatsApp Business

Excel

Job description

We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.

This is a key member-facing role that blends sales targets, service excellence, and operational discipline ideal for someone energetic, confident, and growth-focused.

Core Purpose of the Role:

To convert walk‑ins into loyal members, retain them through meaningful interactions, and increase revenue through proactive upselling and world‑class service.

Key Responsibilities:

• Greet and assist all walk‑in prospects with club tours and membership discussions
• Handle incoming leads via WhatsApp, calls, walk‑ins, and CRM follow‑ups
• Close new memberships confidently and hit daily/weekly sales goals
• Track renewals due and proactively follow up via phone and in‑person
• Address objections, highlight benefits, and offer renewal incentives
• Identify and pitch upsell opportunities (Personal Training, nutrition, long‑term plans)
• Educate members on available upgrades or limited‑time offers
• Convert basic members into premium/high‑ticket customers
• Manage check‑ins, guest logs, CRM entries, billing, and cash handling
• Keep reception area clean, professional, and member‑friendly
• Handle member queries and offer real‑time support
• Log and resolve member complaints within 2448 hours
• Escalate unresolved or serious concerns to the Club Manager
• Maintain a member issue/feedback register
• Perform daily hygiene checks at the front desk and floor
• Coordinate with housekeeping to maintain club cleanliness standards
• Log AM/PM hygiene inspections

Key Result Areas (KRAs):

• Membership Sales: Achieve monthly sales conversion target
• Membership Renewals: Ensure 100% follow‑up and 85% closure of expiring memberships
• Upselling Revenue: Increase average revenue per member through upsells
• Complaint Handling: Resolve or escalate 100% of complaints within SLA
• Cleanliness & Grooming: Maintain reception and self‑grooming per club standards
• CRM & Billing Accuracy: 100% correct data entries and cash handling

KPIs & Monthly Targets:

• New Memberships Closed: 4070/month
• Conversion Rate: 30% of walk‑ins/leads
• Renewal Closure Rate: 85% of expiring memberships
• Complaint Resolution SLA: 100% resolved/escalated within 2448 hours
• Cleanliness Logs: 2x per day with checklist and coordination
• CRM & Cash Accuracy: 100% error‑free entries

Qualifications & Experience:

• Graduate or pursuing graduation
• 2-5 years in fitness/retail/hospitality front desk or sales roles
• Fluency in English, Hindi, and Gujrati language
• Familiarity with CRM tools, WhatsApp Business, and Excel

Ideal Candidate Traits:

• Energetic, persuasive, and confident communicator
• Goal‑oriented with strong follow‑up habits
• Positive body language and well‑groomed at all times
• Member‑focused, emotionally intelligent, and proactive
• Believes in fitness and inspires others to commit to it

Work Culture & Expectations:

• 6-day work week with morning/evening shift flexibility
• Reports daily to Club Manager with activity tracker
• Upholds company values, cleanliness club standards, and member‑first mindset
• Actively participates in in‑club events and challenges