Sales Executive

Independent Recruitment Consultant (freelancer); Bhadaj; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

6-day work week

Shift flexibility

Job summary

Independent Recruitment Consultant (freelancer) is seeking a Sales Executive to drive new member sales, handle renewals and upselling, and ensure a seamless front-desk experience with support for complaint resolution and hygiene oversight.

This key member-facing role blends sales targets, service excellence, and operational discipline, ideal for someone energetic, confident, and growth-focused.

Qualifications

• Graduate or pursuing graduation.
• 1-5 years in fitness/retail/hospitality front desk or sales roles.
• Good command of English, Hindi, and Gujarati.

Responsibilities

• Greet walk-in prospects and conduct club tours.
• Handle leads via WhatsApp, calls, walk-ins, and CRM follow-ups.
• Close memberships and meet daily/weekly sales targets.
• Track renewals and follow up by phone and in person.
• Address objections and offer renewal incentives.
• Identify upsell opportunities (Personal Training, nutrition, long-term plans).
• Educate members on upgrades or offers.
• Convert basic members to premium/high-ticket customers.
• Manage check-ins, guest logs, and CRM entries; handle billing.
• Maintain a clean, professional front desk and member-friendly area.
• Handle member queries and provide real-time support.
• Log and resolve complaints within 24-48 hours; escalate as needed.
• Maintain hygiene inspections and coordinate with housekeeping.

Skills

Front desk experience

Sales

Customer service

Education

Graduate or pursuing graduation

Tools

CRM software

WhatsApp Business

Excel

Job description

Job Summary:

We are hiring a Sales Executive who will drive new member sales, handle renewals and upselling, deliver a seamless front-desk experience, and support complaint resolution and hygiene oversight.

This is a key member-facing role that blends sales targets, service excellence, and operational discipline ideal for someone energetic, confident, and growth-focused.

Key Responsibilities:

• Greet and assist all walk-in prospects with club tours and membership discussions
• Handle incoming leads via WhatsApp, calls, walk-ins, and CRM follow-ups
• Close new memberships confidently and hit daily/weekly sales goals
• Track renewals due and proactively follow up via phone and in-person
• Address objections, highlight benefits, and offer renewal incentives
• Identify and pitch upsell opportunities (Personal Training, nutrition, long-term plans)
• Educate members on available upgrades or limited-time offers
• Convert basic members into premium/high-ticket customers
• Manage check-ins, guest logs, CRM entries, billing, and cash handling
• Keep reception area clean, professional, and member-friendly
• Handle member queries and offer real-time support
• Log and resolve member complaints within 24-48 hours
• Escalate unresolved or serious concerns to the Club Manager
• Maintain a member issue/feedback register
• Perform daily hygiene checks at the front desk and floor
• Coordinate with housekeeping to maintain club cleanliness standards
• Log AM/PM hygiene inspections

Qualifications & Experience:

• Graduate or pursuing graduation
• 1-5 years in fitness/retail/hospitality front desk or sales roles
• Good Command in English, Hindi, and Gujrati language
• Familiarity with CRM tools, WhatsApp Business, and Excel

Ideal Candidate Traits:

• Energetic, persuasive, and confident communicator
• Goal-oriented with strong follow-up habits
• Positive body language and well-groomed at all times
• Member-focused, emotionally intelligent, and proactive
• Believes in fitness and inspires others to commit to it

Work Culture & Expectations:

• 6-day work week with morning/evening shift flexibility
• Reports daily to Club Manager with activity tracker
• Upholds company values, cleanliness club standards, and member-first mindset
• Actively participates in in-club events and challenges