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Doosan Bobcat in Mumbai, India, seeks a Sales Engineer to develop regional plans and drive revenue for diesel portable compressors. You will qualify opportunities, coordinate with applications, service, and after-sales teams, and manage the full sales cycle from lead generation to order completion.
The role requires a technical background in engineering and 5–10 years in compressor sales or related sectors, strong negotiation skills, and the ability to present complex solutions with clarity to
Sales Engineer
Role Purpose
Key Responsibilities
2. Sales Operations Support
Supporting sales operations through technical expertise and customer engagement. Assisting sales teams in effectively communicating the benefits and features of compressors to clients. Conducting demonstrations and addressing technical queries, they help build customer confidence and secure sales.Contribute to market analysis, identifying trends and opportunities, which informs strategic decision-making. Collaboration with the dealer sales team ensures alignment on goals and enhances overall performance.
3. Order Management & Execution
Coordinating sales orders from receipt to delivery, ensuring accurate order processing, and maintaining communication with customers regarding their order status. Collaborates with production and logistics teams to manage inventory and schedule deliveries effectively. Provide technical support to customers and address any issues that may arise during the order fulfilment process, ensuring customer satisfaction and timely service.
4. Customer Documentation & Compliance
Submitting detailed technical manuals, operation guides, and maintenance schedules tailored to specific compressor models and applications. Product documentation adheres to industry standards and regulatory requirements, such as emissions controls and safety certifications, providing customers with accurate and legally compliant information for safe and effective equipment use
5. Customer Issue Resolution
Handles customer issue resolution by first listening carefully to the customer's concerns. Assess the technical problem and gather necessary information to understand the equipment's performance. After identifying the root cause provide solutions, which may include troubleshooting steps, recommending repairs, or suggesting the right products. Ensures ongoing communication, offering updates and support until the issue is resolved, fostering customer trust and long-term relationships. Their expertise is crucial in balancing immediate fixes with strategic product improvements.
6. Market & Customer Insights
Deeply understand the market landscape and customer needs. This involves recognizing current trends, competitive dynamics, and the specific challenges and opportunities faced by various customer segments. Key insights revolve around understanding the total cost of ownership for customers, the demand for energy efficiency, noise reduction, and emissions compliance, as well as the importance of reliability and ease of maintenance in portable diesel compressors.
Key Performance Indicators (KPIs)
Sales Revenue Growth: Measure of increased sales compared to previous periods.
Customer Acquisition Rate: Number of new clients gained within a specified timeframe.
Customer Retention Rate: Percentage of repeat customers over a period.
Quota Achievement: Percentage of sales targets met or exceeded.
Product Knowledge Assessment: Evaluation results to ensure proficiency in the product line.
Technical Support Efficiency: Speed and effectiveness of responding to customer inquiries or issues.
Cross-Selling Success: Rate of adding complementary products in sales.
Qualifications
Skills & Competencies
should possess a blend of technical expertise and sales acumen. Key competencies include in-depth knowledge of diesel compressor technology, strong problem-solving skills, and the ability to assess customer needs effectively. Excellent communication skills are essential for conveying technical details to clients and collaborating with engineering teams. Additionally, effective negotiation skills and a results-oriented mindset are crucial for closing deals and achieving sales targets. Familiarity with industry trends and competitive products further enhances their effectiveness in the role.
Preferred Industry Experience