Sales Assistant Manager

JAC Recruitment; Surajpur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

JAC Recruitment is seeking a Sales Assistant Manager for a manufacturing client to manage key accounts, drive sales growth, and coordinate cross-functional activities. The role focuses on building strong customer relationships, analyzing forecasts, and ensuring timely delivery and quality service.

The position involves leading a team, optimizing inventory, handling procurement planning, and addressing payment-related issues while exploring new business opportunities to expand the customer base.

Qualifications

• Experience in sales, customer relationship management, or business development within a manufacturing environment.

Responsibilities

• Develop and maintain strong customer relationships to support long-term business partnerships and high levels of customer satisfaction
• Monitor market trends and competitor activities, providing timely insights and feedback to management to support business strategy
• Coordinate with cross-functional teams to ensure customer delivery requirements are met in full and on schedule
• Review and analyse customer forecasts, identify demand fluctuations, and report significant increases or decreases to management
• Support inventory optimisation by analysing forecast data and implementing measures to minimise excess inventory and dead stock
• Prepare procurement plans based on customer demand forecasts and delivery schedules, and communicate requirements to relevant departments
• Identify opportunities to increase sales with existing customers and support continued business growth
• Collaborate with customers and internal stakeholders to address and resolve payment-related issues
• Identify, evaluate, and develop new business opportunities to expand the customer base and increase revenue
• Conduct due diligence on prospective customers by assessing financial stability, payment practices, tax compliance, professionalism, and business potential, and provide recommendations to management
• Create and manage customer sales orders in accordance with approved purchase orders and contractual agreements
• Generate and coordinate internal production orders based on customer orders and delivery requirements
• Organise and coordinate customer visits, factory tours, and VIP visits, ensuring professional representation of the organisation
• Prepare and manage requests for quotation (RFQs) in accordance with customer and business requirements
• Support design and development activities by coordinating customer requirements and facilitating communication between stakeholders
• Communicate customer-specific terms, conditions, and requirements to relevant internal departments to ensure alignment and compliance
• Manage customer concerns and complaints, escalating issues to management when necessary and ensuring timely resolution
• Lead, mentor, and support sales team members while monitoring and reporting team performance to management
• Provide documentation, records, and operational support for certification audits and compliance activities, including ISO, FSC, and other applicable standards
• Maintain accurate customer records, including the creation, review, and updating of Customer Registration Sheets
• Review customer credit limits in coordination with the Finance and Accounts Department and obtain the necessary management approvals
• Measure customer satisfaction levels, analyse feedback, and implement continuous improvement initiatives to enhance customer experience and service quality

Skills

Sales experience

CRM

Forecast analysis

Cross-functional coordination

Leadership

Job description

The Sales Assistant Manager role combines customer relationship management, sales development, demand planning, and cross-functional coordination within a manufacturing environment. The position supports business growth by managing existing accounts, developing new opportunities, coordinating customer requirements, and guiding the sales team while maintaining high levels of customer satisfaction.

Responsibilities

• Develop and maintain strong customer relationships to support long-term business partnerships and high levels of customer satisfaction

• Monitor market trends and competitor activities, providing timely insights and feedback to management to support business strategy

• Coordinate with cross-functional teams to ensure customer delivery requirements are met in full and on schedule

• Review and analyse customer forecasts, identify demand fluctuations, and report significant increases or decreases to management

• Support inventory optimisation by analysing forecast data and implementing measures to minimise excess inventory and dead stock

• Prepare procurement plans based on customer demand forecasts and delivery schedules, and communicate requirements to relevant departments

• Identify opportunities to increase sales with existing customers and support continued business growth

• Collaborate with customers and internal stakeholders to address and resolve payment-related issues

• Identify, evaluate, and develop new business opportunities to expand the customer base and increase revenue

• Conduct due diligence on prospective customers by assessing financial stability, payment practices, tax compliance, professionalism, and business potential, and provide recommendations to management

• Create and manage customer sales orders in accordance with approved purchase orders and contractual agreements

• Generate and coordinate internal production orders based on customer orders and delivery requirements

• Organise and coordinate customer visits, factory tours, and VIP visits, ensuring professional representation of the organisation

• Prepare and manage requests for quotation (RFQs) in accordance with customer and business requirements

• Support design and development activities by coordinating customer requirements and facilitating communication between stakeholders

• Communicate customer-specific terms, conditions, and requirements to relevant internal departments to ensure alignment and compliance

• Manage customer concerns and complaints, escalating issues to management when necessary and ensuring timely resolution

• Lead, mentor, and support sales team members while monitoring and reporting team performance to management

• Provide documentation, records, and operational support for certification audits and compliance activities, including ISO, FSC, and other applicable standards

• Maintain accurate customer records, including the creation, review, and updating of Customer Registration Sheets

• Review customer credit limits in coordination with the Finance and Accounts Department and obtain the necessary management approvals

• Measure customer satisfaction levels, analyse feedback, and implement continuous improvement initiatives to enhance customer experience and service quality

Requirements

• Experience in sales, customer relationship management, or business development within a manufacturing environment

• Ability to analyse customer forecasts, market information, inventory requirements, and business opportunities

• Experience coordinating sales orders, production requirements, procurement plans, quotations, and commercial documentation

• Strong leadership, cross-functional coordination, customer service, and problem-solving skills

About the company

A global company in the packaging industry that develops and supplies specialised packaging solutions for customers across various sectors. The company combines packaging design, material expertise, testing, and manufacturing capabilities to provide solutions focused on product protection, operational efficiency, quality, and cost effectiveness.