Sales Coordinator

Total Group; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Gifts2You in Mumbai is seeking a proactive Sales Coordinator to support the sales team with inquiries, quotations, order coordination, and timely delivery. You will liaise with clients, vendors, and internal teams, maintaining accurate records and generating reports.

The role emphasizes client communication, cross-functional collaboration, and meticulous follow-up to ensure orders meet timelines. Ideal candidates have 13 years of experience in sales coordination or related roles, and familiarity

Qualifications

• Bachelor's degree in any discipline.
• 13 years of experience in Sales Coordination, Inside Sales, or Customer Support.
• Experience in Corporate Gifting, Promotional Products, FMCG, Printing, Packaging, or B2B Sales is preferred.

Responsibilities

• Prepare quotations, proposals, and sales presentations.
• Follow up on inquiries, quotations, and pending orders.
• Coordinate meetings and appointments for the sales team.
• Maintain accurate customer records in CRM/Excel.
• Respond to customer calls, emails, and WhatsApp inquiries.
• Understand client requirements and coordinate customized gifting solutions.
• Maintain strong relationships with existing clients.
• Ensure prompt resolution of customer queries.
• Coordinate with procurement, production, and logistics teams.
• Track order status from confirmation to delivery.
• Ensure timely dispatch and delivery of orders.
• Coordinate sample requests and approvals.
• Prepare sales reports, MIS, and order tracking reports.
• Maintain pricing, product catalogs, and inventory updates.
• Generate invoices, purchase orders, and delivery documentation.
• Maintain proper filing of sales-related documents.
• Work closely with sourcing, design, warehouse, and accounts teams.
• Coordinate with vendors for product availability and timelines.
• Support festive and bulk corporate gifting projects.

Skills

Verbal communication

Written communication

MS Excel

MS Word

PowerPoint

CRM knowledge

Organizational skills

Multitasking

Follow-up skills

Deadline-driven

Problem solving

Customer service

Education

Bachelor's degree in any discipline

Tools

CRM software

Job description

About Gifts2You

Gifts2You is a leading corporate gifting company specializing in customized gifting solutions for businesses across industries. We help organizations strengthen their relationships with employees, clients, and partners through innovative and premium gifting solutions.

Job Summary

We are looking for a proactive, detail-oriented, and customer-focused Sales Coordinator to support our sales team in managing customer inquiries, preparing quotations, coordinating orders, and ensuring timely delivery. The ideal candidate should possess excellent communication, organizational, and multitasking skills while working closely with clients, vendors, and internal departments. Similar roles in the corporate gifting sector emphasize quotation management, client communication, order coordination, and cross-functional collaboration.

Key Responsibilities

Sales Support

• Prepare quotations, proposals, and sales presentations.
• Follow up on inquiries, quotations, and pending orders.
• Coordinate meetings and appointments for the sales team.
• Maintain accurate customer records in CRM/Excel.

Client Coordination

• Respond to customer calls, emails, and WhatsApp inquiries.
• Understand client requirements and coordinate customized gifting solutions.
• Maintain strong relationships with existing clients.
• Ensure prompt resolution of customer queries.

Order Management

• Coordinate with procurement, production, and logistics teams.
• Track order status from confirmation to delivery.
• Ensure timely dispatch and delivery of orders.
• Coordinate sample requests and approvals.

Documentation & Reporting

• Prepare sales reports, MIS, and order tracking reports.
• Maintain pricing, product catalogs, and inventory updates.
• Generate invoices, purchase orders, and delivery documentation.
• Maintain proper filing of sales-related documents.

Internal Coordination

• Work closely with sourcing, design, warehouse, and accounts teams.
• Coordinate with vendors for product availability and timelines.
• Support festive and bulk corporate gifting projects.

Required Qualifications

• Bachelor's degree in any discipline.
• 13 years of experience in Sales Coordination, Inside Sales, or Customer Support.
• Experience in Corporate Gifting, Promotional Products, FMCG, Printing, Packaging, or B2B Sales is preferred.

Skills Required

• Excellent verbal and written communication.
• Strong MS Excel, Word, and PowerPoint skills.
• Knowledge of CRM software is an advantage.
• Good organizational and multitasking abilities.
• Strong follow-up and coordination skills.
• Ability to work under deadlines.
• Problem-solving and customer service orientation.

Preferred Candidate Profile

• Energetic and self-motivated.
• Strong attention to detail.
• Professional and customer-centric attitude.
• Ability to handle multiple projects simultaneously.
• Team player with excellent coordination skills.