Sales Coordinator

Rminingtools; India; On-site; INR 500,000 - 750,000; Full time

Job summary

Rama Mining Tools Private Limited is seeking an experienced sales professional to manage export-driven client servicing from Kalher, Thane. You will handle quotes, orders, and cross-functional coordination to ensure timely deliveries and customer satisfaction.

The role requires 3+ years in a similar sales or export-import environment, with strong communication skills, and proficiency in Google Sheets for MIS updates and reporting.

Qualifications

• Excellent verbal and written communication skills.
• Working knowledge of Google Sheets (filtering, formulas, charts, and sharing).
• Ability to multitask and coordinate across departments.
• Analytical skills and customer-oriented approach.

Responsibilities

• Respond to existing customer quote requests and inquiries, monitor buying patterns, and drive repeat orders.
• Share shipping updates and ensure timely payment realization.
• Resolve quality concerns by coordinating with procurement.
• Analyze sales records to maintain and improve sales levels.
• Leverage sales statistics and reports to engage customers and grow order value.
• Maintain MIS records for sales, client interactions, and orders in Google Sheets/Excel.
• Prepare reports on sales performance, lead status, and customer feedback.
• Manage the complete order lifecycle from receipt to delivery, ensuring Incoterms compliance and proper documentation.
• Attend to new leads and inquiries via multiple channels.

Skills

Verbal communication

Written communication

Google Sheets

Analytical skills

Customer-oriented

Education

B.Com or BE (Mechanical)

Tools

Google Sheets

Job description

RAMA MINING TOOLS PRIVATE LIMITED | Full time

Kalher, Thane, India | Posted on 03/08/2026

Rama Mining Tools is one of India’s leading exporters of pneumatic tools and accessories, serving the demolition, construction, and mining sectors for over two decades. With a strong global footprint and a loyal client base, we are committed to delivering reliable, high-performance solutions that meet the demanding needs of industries worldwide.

Job Description

Key Responsibilities

• Respond existing customer's quote request, any other query which may be updation of delivery of their order, in transit shipment, making payment request etc. Monitor customer buying patterns and ensure repeat orders through data-backed follow-ups.
• Share shipping updates and ensure timely payment realization.
• Resolve quality concerns, if any by interacting with procurement team.
• Analyze sales records of customer to maintain and improve sales level.
• Use available sales statistics and reports to proactively engage customers and retain/increase their order volume and value.
• Maintain accurate Management Information System (MIS) records related to sales, client interactions, and order processing. Maintain and update order tracking logs in shared Google Sheets & EXCEL for internal visibility and client reporting.
• Prepare timely reports on sales performance, lead status, and customer feedback for management review.
• Manage the entire order lifecycle, from order receipt to final delivery. Ensure compliance with agreed Incoterms and documentation flow.
• Attend to new leads and inquiries received through various channels.

Interaction with other teams will include

• Co-ordination with "Procurement team" for delivery of the product
• Co-ordination with "Stores team" for packing of the ordered product
• Co-ordination with "Logistics team" for invoicing, packing list, planning the shipment of the ready products
• Co-ordination with "Finance team" for proper maintenance of customer's ledger

Requirements

Experience: Minimum 3 years of experience in a similar sales/client servicing role, preferably in an export-import or international trading environment. Min – Qualification: B.Com or BE (Mechanical) preferred

Excellent verbal and written communication skills. working knowledge of Google Sheets (filtering, formulas, charts, and sharing)

Ability to multitask and coordinate across departments. analytical skills and customer-oriented approach