Sales Coordinator

Protectol Health; Ernakulam; On-site; INR 350,000 - 500,000; Full time

Job summary

Protectol Health is seeking a Sales Coordinator in Kerala, India, responsible for managing client communications, drafting quotations, and providing exceptional customer service. The ideal candidate should have strong communication skills and the ability to manage multiple tasks efficiently.

This role focuses on supporting the sales team, ensuring swift follow-ups, and maintaining accurate records. The candidate must be team-oriented with a proactive mindset and commitment to organizational growth.

Qualifications

• Previous experience in sales coordination or customer service is an added advantage.
• Strong organisational skills and attention to detail required.
• Ability to work effectively under pressure and manage urgent timelines.

Responsibilities

• Send professional introduction emails to potential clients.
• Draft quotations with correct pricing and product details.
• Provide after-sales support and manage customer complaints.

Skills

Strong communication skills

Excellent coordination and multitasking ability

Accuracy in preparing quotations

Strong follow-up discipline

Professional problem-solving

Tools

CRM tools

Microsoft Teams

Job description

Responsibilities

• Send professional introduction emails to potential clients with the company profile and product portfolio across UAE, Qatar, Oman, and KSA.
• Respond to RFQs, WhatsApp inquiries, and website inquiries, with accurate product and pricing information.
• Log all leads in CRM without duplication and ensure timely follow-ups.
• Create opportunities in CRM upon instruction from Sales Executives.

2. Quotation & Order Processing

• Draft quotations with correct pricing, delivery timelines, and product details.
• Prepare quotation revisions and ensure accuracy prior to submission.
• Track Purchase Orders from clients and maintain updated records.
• Collect delivery details and coordinate with internal teams for timely dispatch.

3. Documentation & Invoicing

• Prepare delivery notes, invoices, and proforma invoices.
• Maintain proper filing of all sales documents in both soft and hard copies for quick retrieval.

4. Customer Service & Issue Resolution

• Provide after-sales support and manage customer complaints professionally.
• Resolve operational issues at the ground level; elevate to Sales Lead when required.

5. Sales Coordination Support • Assist in developing sales materials and promotional campaigns.

• Ensure availability of sales‑related equipment, samples and materials before any activity.
• Support Sales Team by tracking orders, monitoring delivery schedules and maintaining high customer satisfaction across markets.

Skills & Qualifications

Core Skills

• Strong communication skills (email, WhatsApp, phone, CRM, Teams).
• Excellent coordination and multitasking ability.
• Accuracy in preparing quotations, invoices and documentation.
• Strong follow‑up discipline and responsiveness.
• Ability to manage multiple sales executives’ requirements simultaneously.
• Professional problem‑solving and escalation management.

Technical Skills

• CRM entry & lead management (avoid duplication, update status, opportunity creation).
• Experience preparing quotations, POs, invoices and delivery notes.
• Understanding of order cycles, delivery coordination and documentation flow.

Qualifications

• Previous experience in sales coordination or customer service is an added advantage.
• Strong organisational skills and attention to detail.
• High ownership and accountability in all tasks and deliverables.
• Ability to work effectively under pressure and manage urgent timelines with composure.
• Team‑oriented, proactive and consistently customer‑focused mindset.
• Strong commitment to long‑term organisational growth — a reliable contributor who aligns personal performance with the company’s goals, vision and future objectives.
• Displays loyalty, consistency and a “big‑picture mindset,” ensuring actions support both immediate targets and long‑term strategic direction.
• Adaptability and discipline to work independently in a remote environment.