Sales Coordinator

JAC Recruitment; Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

JAC Recruitment in Delhi is seeking a proactive Sales Support and Administration professional to assist the sales team and manage customer relations. You will handle inquiries, prepare quotations, and coordinate orders, while maintaining accurate records and updating the CRM system.

Your role includes creating regular reports on enquiries, spare parts sales, and AMC, tracking orders and payments, and ensuring timely delivery updates to customers.

Qualifications

• Experience in sales support and customer communication.
• Ability to prepare quotes and track orders.
• Strong communication and coordination with internal teams.

Responsibilities

• Respond to customer inquiries and coordinate with sales teams.
• Prepare quotations, get approvals, and send offers to customers.
• Track orders, payments, and provide delivery updates to customers.
• Maintain customer files, records, and databases; coordinate with vendors for material orders.
• Prepare weekly/monthly reports (enquiries, spare parts sales, AMC) and manage AMC schedules.
• Update CRM daily and capture customer feedback; circulate MoMs and follow up on actions.
• Ensure adherence to company processes and policies.

Skills

Customer communication

CRM systems

Data entry & records management

Vendor coordination

Sales support

Tools

CRM software

MS Excel

ERP systems

Job description

Role & responsibilities

1. Sales Support & Customer Communication

• Respond to customer inquiries.
• Prepare quotations and get approvals.
• Send offers to customers and follow up.
• Track orders and payment collections.
• Keep customers updated on delivery and work status via phone and email.

2. Administration & Customer Relations

• Handle customer calls and queries professionally.
• Maintain files, records, and databases.
• Coordinate material orders with vendors.
• Track purchase orders (POs).
• Manage spare parts and repair inventory.
• Share delivery updates with customers.
• Build and maintain strong customer relationships.
• Update product price lists.
• Support the sales team in finding and managing customers.
• Coordinate between different departments and elevate issues when needed.

3. Reports, MIS & Business Intelligence

• Prepare weekly and monthly reports such as:
• Enquiry reports
• Spare parts sales reports
• AMC (Annual Maintenance Contract) reports
• Maintain AMC schedules and act as the single point of contact for AMC customers.
• Track competitor activities and share important updates with management.
• Provide timely business updates and escalations.

4. CRM & Feedback Management

• Ensure daily CRM updates.
• Collect and compile customer feedback.
• Record and circulate Minutes of Meeting (MoM).
• Follow up on action items and deadlines.

5. Compliance

• Ensure company processes and policies are followed.
• Support employee retention and manage attrition-related activities.