Sales Conversion Specialist | NIGHT SHIFT | U.S. & CANADA

Kepsten Inc.; Mumbai; Remote; INR 670,000 - 1,116,000; Full time

Job summary

Kepsten Inc. in Mumbai, India seeks an experienced Inbound Sales Closer to convert inquiries into confirmed bookings. This role requires closing sales by phone with US/Canada customers and handling pricing objections, with incentives based on performance.

Qualifications include at least two years of personal closing sales, English proficiency, and CRM usage. Working hours align with Toronto time; home-office setup and reliable internet are needed.

Qualifications

• Clear spoken and written English, strong listening skills and confident customer communication.
• Two+ years closing telephone sales with US/Canada consumers.
• Experience pricing discussions, objections handling, follow-up and closing.

Responsibilities

• Respond promptly to customer enquiries via calls, messages and email.
• Make outbound follow-up calls to previous enquiries and customers who have not booked.
• Explain services and pricing clearly to customers.
• Handle objections and guide customers through checkout to book.
• Achieve monthly booking, revenue and conversion targets.
• Maintain Zoho CRM records and schedule follow-ups.
• Coordinate with operations to ensure accurate bookings and expectations.

Skills

English proficiency

Active listening

Sales closing

CRM experience

Tools

Zoho CRM

Job description

Base Salary: ₹60,000/month + Performance Commission up to ₹40,000/month

Mandatory experience: At least two years personally closing sales over the phone with U.S. or Canadian consumers. Domestic-only retail, showroom, field sales or distribution experience does not meet this requirement.

We are looking for an experienced Inbound Sales Closer who can convert qualified customer inquiries into confirmed bookings. This is NOT a cold-calling roleThis is NOT a lead generation role

About Kepsten

Kepsten provides home services, including house cleaning, carpet and sofa cleaning, and duct cleaning. We are hiring an experienced salesperson to convert customer enquiries into confirmed bookings.

We provide fresh enquiries and previous unbooked leads. You'll qualify customers, explain pricing, handle objections, follow up and close bookings.

What You'll Do

• Respond promptly to customer enquiries through calls, messages and email.
• Make outbound follow-up calls to previous enquiries and customers who have not booked.
• Understand customer requirements and explain services and pricing clearly.
• Handle objections, confidently ask for the booking and guide customers through checkout.
• Achieve individual monthly booking, revenue and conversion targets.
• Maintain accurate Zoho CRM records and scheduled follow-ups.
• Coordinate with operations to ensure accurate bookings and realistic customer expectations.

Required Experience and Skills

• At least two years personally closing telephone sales with U.S. or Canadian consumers.
• Direct responsibility for pricing discussions, objection handling, follow-up and closing.
• Demonstrated achievement of individual sales or revenue targets.
• Clear spoken and written English, strong listening skills and confident customer communication.
• Reliable attendance, initiative and willingness to apply coaching.

Home-services experience is preferred, but relevant international consumer-sales experience is welcome.

Appointment setting, lead generation or customer support alone is insufficient. You must demonstrate personal closing results.

Working Schedule

• Monday-Friday, plus two scheduled Saturdays per month.
• Sundays and remaining Saturdays off.
• Saturday roster shared in advance.
• 9:00 AM-6:00 PM Toronto/Eastern Time: eight working hours plus a one-hour break.

Working days refer to Toronto time.

Shifts finish the following morning in India.

Availability for both seasonal schedules is required.

India local hours:

• During Toronto daylight saving time: 6:30 PM-3:30 AM IST.
• During Toronto standard time: 7:30 PM-4:30 AM IST.

Home-Office Requirements

• Reliable broadband and backup internet connection.
• Noise-cancelling headset with microphone.
• Quiet, private workspace.
• Backup power sufficient to keep your computer and internet operating during outages.

Compensation and Performance

The fixed monthly salary is ₹60,000. Additional performance incentives of up to ₹40,000 per month are earned under the incentive plan, based on defined targets and completed, paid bookings.

Written targets and incentive terms will be provided before joining. Results are reviewed weekly, alongside follow-up quality, cancellations, customer communication and CRM accuracy.

• Shortlisted candidates will complete a live sales role-play and a paid practical assessment (candidate will be paid)