Sales Associate

Lenskart; Yavatmal District; On-site; INR 150,000 - 210,000; Full time

Job summary

Lenskart in Maharashtra, India is seeking a Store Associate to warmly welcome customers, assist through the shopping journey, share product features and benefits, and explain services to build trust and loyalty.

You will manage inventory, ensure on-time deliveries, maintain store cleanliness, update SOPs daily, and reconcile cash and card sales, contributing to a smooth customer experience and accurate store operations.

Qualifications

• Meet customers and assist them through the shopping journey.
• Share product features and benefits with customers.
• Explain services and build trust and loyalty.
• Resolve customer queries before and after sale.
• Ensure timely delivery of products to customers.
• Receive customer feedback on services and products.
• Daily quick count of all PIDs available in-store.
• Receive bulk shipments, count, and log in system daily.
• Daily replenishment to fill display gaps.
• Check damaged inventory and move to designated area.
• Highlight inventory discrepancies to Store Manager.
• Follow VM guidelines.
• Maintain cleanliness and hygiene in the store.
• Update SOP files daily.
• Reconcile daily cash and card sales.

Responsibilities

• Meet customers and assist them through the shopping journey.
• Share product features and benefits with customers.
• Explain services and build trust and loyalty.
• Resolve customer queries before and after sale.
• Ensure timely delivery of products to customers.
• Receive customer feedback on services and products.

Job description

Key Responsibilities

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventorydamage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatchdiscrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale