Sales Associate

Lenskart; Kannur; Vor Ort; INR 150.000 - 210.000; Vollzeit

Zusammenfassung

Lenskart in Kannur, India is seeking a retail associate to assist customers throughout their shopping journey, share product features, and support post-sale queries. You will manage inventory, process shipments, replenish displays, and ensure accurate cash and card reconciliation.

The role involves adherence to VM guidelines and SOP updates in a busy store environment. Ideal candidates will demonstrate strong customer service, attention to detail, and the ability to work with store systems like

Qualifikationen

• Strong customer service skills and ability to build trust.
• Good attention to detail for inventory and displays.
• Familiarity with cash and card reconciliation processes.
• Ability to follow VM guidelines and SOPs.

Aufgaben

• Meet & Greet customers and assist throughout the shopping journey.
• Share product features and benefits with customers.
• Explain services and build trust & loyalty.
• Resolve customer queries pre & post sale.
• Ensure on-time product delivery to customers.
• Receive feedback on services and products.
• Daily quick count of all PIDs in store.
• Receive bulk shipments and mark receipt in system.
• Daily replenishment to fill display gaps.
• Check damaged inventory and place in designated area.
• Handover/receive products from VRX via HOP app.
• Highlight inventory mismatches to Store Manager.
• Follow VM guidelines and update SOPs daily.
• Reconcile daily cash & card sales.

Kenntnisse

Customer service

Inventory management

Store operations

Cash/card reconciliation

Tools

HOP app

VRX system

Jobbeschreibung

Key Responsibilities

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventorydamage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatchdiscrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale