Sales Associate

Lenskart; Nashik District; On-site; INR 450,000 - 700,000; Full time

Job summary

Lenskart is seeking an Optometrist in our Nashik clinic. The role blends eye-care expertise with in-store sales, ensuring a seamless customer experience from eye-checks to product fitting.

You will perform eye examinations, dispense lenses, educate customers on prescriptions, and contribute to stock maintenance. Freshers are welcome, with emphasis on communication and customer service skills.

Qualifications

• Diploma or Bachelor’s degree in Optometry.
• Freshers are eligible to apply.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and offer solutions.

Responsibilities

• Greet walk-in customers and guide them to the clinic for a free eye check-up.
• Engage in stocktakes and maintain sales floor standards.
• Process transactions accurately using the POS system.
• Follow the 12-step Optometry process during eye checks.
• Explain prescriptions and educate about lenses and frames.
• Perform quality checks on lenses before handover.
• Present optimal product options based on customer preferences.
• Identify unstated needs and pitch suitable solutions.
• Achieve sales targets, eye-test conversion, and manage returns per SOPs.
• Maintain store cleanliness and safeguard equipment and stock.

Skills

Customer rapport

Communication

Active listening

Multitasking

Adaptability

Proactive ownership

Sales orientation

Education

Diploma/Bachelors in Optometry

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .