Sales Associate

Lenskart; Indore District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Family Insurance Policy

Monthly Incentive policy

Lenskart Academy training

Job summary

Lenskart in Indore is seeking a Sales Associate to deliver exceptional customer experiences, drive store revenue, and uphold SOPs. The role requires engaging customers, guiding them to eye-check-ups, and ensuring smooth transactions using the POS system.

Candidate should be minimum 12th pass, with graduates preferred, and ready to contribute to a dynamic team in a retail setting with incentive policies and training programs.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Strong communication and customer-interaction skills are expected.
• Ability to understand unstated needs and offer suitable solutions.

Responsibilities

• Greeting and guiding walk-in customers to promote eye-check-up.
• Maintain sales floor standards and stock management.
• Process transactions accurately using the POS system.
• Resolve customer concerns to ensure satisfaction.

Skills

Customer service

Sales skills

Communication

Education

12th pass

Graduate preferred

Tools

POS system

Job description

Title Sales Associate

Reporting to Store Manager

Skip Level Areas Operations Manager

About the Role

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Sales Associate

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority Role & responsibilities

Note :

1. Family Insurance Policy and Monthly Incentive policy
2. Professionalized Training with Lenskart Academy ( Mandatory )