Sales Associate

Lenskart; Belagavi District; Sur place; INR 200 000 - 320 000; Plein temps

Avantages offerts par ce poste

Family Insurance Policy

Monthly Incentive policy

Résumé du poste

Lenskart is seeking a Sales Associate to deliver exceptional customer experiences in-store. You will drive sales, assist customers with frame selections, manage daily store tasks, and ensure smooth checkout using the POS system.

The role emphasizes achieving sales targets, maintaining store standards, and coordinating with the warehouse for product pickup or returns. Strong communication and multitasking are valued in a fast-paced retail environment.

Qualifications

• Minimum qualification: 12th pass; Graduates preferred.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to multitask and adapt to changing environment.

Responsabilités

• Greet walk-in customers and guide them to available services.
• Drive revenue and achieve sales targets while following SOPs.
• Process transactions accurately using the POS system.
• Maintain store standards and stock, support day-to-day operations.

Connaissances

Clear communication

Active listening

Multitasking

Customer rapport

Formation

12th pass

Graduate or above

Outils

POS system

Description du poste

Title Sales Associate

Reporting to Store Manager

Skip Level – Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers’ eye powers.

About theRole

A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Sales Associate

Customer focus: Driving Net Promoter Score

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Product recommendation

• Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priorityRole & responsibilities

Note :

1. Family Insurance Policy and Monthly Incentive policy
2. Professionalized Training with Lenskart Academy ( Mandatory )