Sales and Support Executive

Independent Recruitment Consultant (freelancer); Chennai; On-site; INR 279,000 - 502,000; Full time

Job summary

Independent Recruitment Consultant (freelancer) is seeking a Sales Support Executive to back the international B2B sales team. The role involves handling customer inquiries, preparing quotations, processing orders, and coordinating with internal and external stakeholders to ensure smooth execution of customer requirements.

You will manage communications across multiple channels, track orders, and maintain accurate sales documentation, aiming to support revenue targets in a fast-paced trading

Qualifications

• Graduate degree in Commerce, Business Administration, Management, or related field.
• Experience with international customers or export is preferred.
• Strong organizational and communication skills.

Responsibilities

• Support sales team in managing key B2B customer accounts and requirements.
• Handle enquiries and communications via email, phone, WhatsApp, etc.
• Prepare quotations and assist with orders and documentation.
• Coordinate with suppliers, logistics, and internal teams for timely order execution.
• Maintain CRM records and provide regular sales updates.

Skills

Sales Support

Sales Coordination

Customer Service

Order Management

Commercial Operations

Inside Sales

Education

Bachelors in Commerce/Business Administration

Tools

Microsoft Excel

Microsoft Word

CRM/ERP systems

Job description

Job Description:

Sales Support Executive International B2B Sales

About the Role

We are seeking a detail-oriented, proactive, and commercially minded Sales Support Executive to support our sales team in managing B2B customer accounts, processing orders, coordinating with internal and external stakeholders, and ensuring smooth execution of customer requirements.

The role involves handling customer enquiries, quotations, order processing, documentation, follow-ups, customer communication, sales coordination, and reporting while supporting the sales team in achieving business and revenue targets in an international B2B trading environment.

The ideal candidate should have strong organizational skills, excellent attention to detail, good communication abilities, and a strong sense of ownership for customer requirements and sales processes.

This role is NOT related to IT, software development, programming, technical positions, or data-analysis roles.

Roles & Responsibilities:

Sales & Customer Support

• Support the sales team in managing key B2B customer accounts and customer requirements.
• Handle customer enquiries and communication through email, phone, WhatsApp, and other business communication channels.
• Follow up with prospects and existing customers on behalf of the sales team.
• Maintain regular communication with customers and provide timely responses.
• Support the sales team in converting enquiries into confirmed business.
• Assist in maintaining strong customer relationships and ensuring customer satisfaction.

Quotations & Order Processing

• Prepare and share quotations based on customer requirements and approved commercial terms.
• Assist the sales team with quotations, proposals, purchase orders, and order processing.
• Follow up on quotations and pending customer confirmations.
• Process sales orders accurately and maintain complete order documentation.
• Verify product details, quantities, prices, and other relevant order information before processing.
• Track orders and ensure timely completion of customer requirements.

Order & Shipment Coordination

• Follow up on purchase orders, invoices, shipping documents, packing details, and other customer requirements.
• Coordinate with suppliers, logistics partners, warehouses, and internal teams to ensure timely order execution.
• Provide customers with timely updates regarding order status, documentation, dispatch, and shipment.
• Identify delays or issues and coordinate with the relevant teams for resolution.
• Ensure all customer and shipment-related information is properly documented.

Sales Follow-up & Commercial Support

• Follow up with customers on quotations, orders, pending requirements, and other sales-related matters.
• Support the sales team in closing enquiries and moving opportunities forward.
• Monitor pending customer actions and ensure timely follow-up.
• Assist the sales team in achieving revenue targets through effective sales coordination and follow-up.
• Support payment and invoice follow-ups when required, in coordination with the accounts/finance team.

Reporting & CRM

• Prepare sales reports, pipeline updates, MIS reports, and other management reports as required.
• Maintain and update CRM records relating to leads, opportunities, customers, quotations, and orders.
• Ensure customer and sales information is accurate and up to date.
• Maintain proper records of customer communication, follow-ups, quotations, and orders.
• Provide regular updates to the sales team regarding pending enquiries, orders, and customer actions.

Internal & External Coordination

• Coordinate effectively with sales, purchasing, finance, warehouse, logistics, suppliers, and other internal teams.
• Maintain clear and accurate communication between customers and internal stakeholders.
• Ensure customer requirements are communicated correctly and followed through to completion.
• Escalate important issues or delays to the relevant manager in a timely manner.

Preferred ProfileExperience

25 years of experience in:

• Sales Support
• Sales Coordination
• Customer Service
• Order Management
• Commercial Operations
• Inside Sales

Experience working with international customers or export businesses is preferred.

Experience in B2B business or trading environments is an advantage.

Background in fashion, beauty, cosmetics, perfumes, luxury, retail, FMCG, trading, or supply chain industries will be an advantage.

Experience handling international B2B customers, suppliers, distributors, wholesalers, or retailers will be preferred.

Graduate degree in Commerce, Business Administration, Management, or a related field.

Key Competencies

• Strong organizational and order-management skills
• Excellent attention to detail and accuracy in documentation
• Strong customer-service and relationship-management skills
• Excellent written and verbal communication
• Strong email communication skills
• Strong follow-up and coordination abilities
• Ability to manage multiple customer requirements simultaneously
• Good understanding of B2B sales processes
• Ability to prepare quotations and business documents accurately
• Proficient in Microsoft Excel, Word, and other business documentation tools
• Familiarity with CRM/ERP systems will be an advantage
• Ability to understand and work with sales reports and basic MIS
• Strong problem-solving and decision-making skills

Other Attributes

• Highly organized, proactive, and responsible
• Strong sense of ownership and accountability
• Customer-focused and commercially aware
• Able to work independently and in a fast-paced environment
• Strong coordination and problem-solving skills
• Good at prioritizing tasks and meeting deadlines
• Patient and professional when dealing with customers
• Comfortable communicating with international customers and business partners
• Ability to work effectively with multiple internal and external stakeholders
• Positive attitude with a willingness to learn and take responsibility

Key Performance Areas

Performance will be evaluated based on:

• Accuracy and speed of order processing
• Timely preparation and follow-up of quotations
• Quality and responsiveness of customer communication
• Timely follow-up on enquiries, quotations, and orders
• Effective coordination with suppliers and logistics partners
• Accuracy and completeness of sales documentation
• Timely updating of CRM and sales records
• Effective management of pending customer requirements
• Contribution to smooth order execution and customer satisfaction
• Support provided to the sales team in achieving business and revenue targets