Sales Support Coordinator – Quotations and CRM Updates

The Elite Job; Deoli; Hybride; INR 300 000 - 550 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Career development

Training & onboarding

Résumé du poste

The Elite Job is seeking a Sales Support Coordinator to assist the sales team with preparing quotations, maintaining CRM records, and coordinating cross‑functional activities. You will track inquiries, update records, and ensure timely, accurate communication with customers and internal teams.

This role suits organized individuals who enjoy documentation, data handling, and supporting sales targets. Training may be provided to understand quotation workflows and CRM systems.

Qualifications

• Bachelor's degree or diploma preferred.
• Strong computer skills and CRM familiarity.
• Fresh graduates encouraged to apply with strong admin skills.

Responsabilités

• Prepare accurate quotations based on customer enquiries and specifications.

Connaissances

Organization

Attention to detail

Communication

Time management

Multitasking

Team collaboration

Formation

Bachelor's degree or diploma in Business Administration/Commerce/Sales

Outils

Sales CRM (Salesforce/HubSpot/Zoho)

Excel

Word & Outlook

Description du poste

1. Job Summary

The Elite Job is seeking a highly organized, detail-oriented, and proactive Sales Support Coordinator – Quotations and CRM Updates to support our sales team in managing customer quotations, maintaining accurate customer records, coordinating sales activities, and ensuring smooth communication between internal departments and clients. This role is ideal for individuals who enjoy administrative coordination, working with customer information, preparing professional business documents, and supporting sales representatives in achieving their targets.

The successful candidate will play an important role in the sales process by preparing and updating quotations, maintaining customer relationship management (CRM) records, tracking sales enquiries, following up on pending proposals, and ensuring that all relevant information is recorded accurately and promptly. The position requires strong organizational skills, professional communication, attention to detail, and the ability to manage multiple tasks while meeting deadlines.

As a Sales Support Coordinator, you will work closely with sales representatives, account managers, customer service teams, and other relevant departments to ensure customers receive timely quotations and accurate information. You will help maintain an efficient sales pipeline by monitoring quotation status, updating customer interactions, organizing sales documentation, and identifying opportunities for improved administrative processes.

This position is suitable for experienced sales administrators, customer support professionals, fresh graduates with strong administrative skills, and candidates looking to develop a career in sales operations. The ideal candidate should be comfortable using computers, spreadsheets, email, CRM platforms, and standard office applications. Training may be provided to help successful candidates understand company procedures, quotation workflows, and CRM systems.

2. Key Responsibilities

Quotation Preparation and Management

Prepare accurate, professional sales quotations based on customer enquiries, product or service specifications, pricing information, and instructions from the sales team.

Review quotation documents to ensure prices, quantities, product descriptions, discounts, payment terms, delivery details, and validity periods are correctly recorded.

Coordinate with sales representatives, product teams, procurement, and finance departments to obtain the information required to prepare quotations.

Submit completed quotations to the appropriate sales representative or customer through approved communication channels.

Maintain an organized record of quotations issued, revised, approved, rejected, or awaiting customer feedback.

Update quotations when customers request changes to pricing, quantities, specifications, or commercial terms, subject to internal approval procedures.

Monitor quotation deadlines and ensure proposals are prepared and delivered within agreed timelines.

Escalate pricing discrepancies, incomplete information, unusual customer requests, and approval requirements to the appropriate manager.

Maintain consistent quotation templates and follow company guidelines for document formatting, version control, and approval.

CRM Updates and Customer Data Management

Maintain accurate and up-to-date customer information in the companys CRM system.

Enter and update customer contact details, company information, sales enquiries, communication history, quotation references, and follow-up notes.

Record sales activities and customer interactions promptly to ensure the sales team has access to reliable information.

Update lead statuses, opportunity stages, quotation progress, and follow-up dates in accordance with company procedures.

Identify duplicate records, missing information, and data inconsistencies, and correct them where authorized.

Ensure customer records are organized and maintained according to data protection requirements and internal policies.

Assist the sales team in retrieving customer information, previous quotations, and relevant sales documentation.

Support regular CRM data reviews to improve record accuracy, reporting quality, and overall sales visibility.

Sales Follow-Up and Coordination

Track outstanding quotations and coordinate follow-up activities with sales representatives.

Maintain a follow-up schedule for pending proposals, customer enquiries, and outstanding sales documentation.

Remind the sales team about approaching deadlines, overdue customer responses, and quotations requiring review.

Respond to routine customer enquiries regarding quotation status, documentation, and general sales administration.

Route complex pricing, contractual, technical, and commercial questions to the appropriate team member.

Coordinate with internal departments to help resolve documentation delays and information gaps.

Assist with scheduling sales meetings, preparing meeting materials, and documenting relevant action points.

Help ensure customers receive timely, professional, and consistent communication throughout the quotation process.

Sales Reporting and Documentation

Prepare regular reports covering quotation volumes, pending proposals, quotation turnaround times, and follow-up activities.

Maintain spreadsheets, trackers, and digital folders containing sales documents and supporting information.

Assist managers in compiling sales pipeline reports and administrative performance summaries.

Organize customer files, quotation histories, approvals, and related correspondence for easy retrieval.

Verify data before preparing reports and highlight missing information or inconsistencies.

Support internal reviews, audits, and sales performance analysis by maintaining complete and accessible records.

Administrative and Team Support

Provide day-to-day administrative assistance to sales representatives and account managers.

Coordinate internal requests for product information, pricing confirmation, and customer documentation.

Help improve quotation preparation procedures, CRM data entry practices, and follow-up workflows.

Maintain confidentiality when handling customer details, pricing information, and business documents.

Complete additional sales coordination duties assigned by the reporting manager, in line with the role.

3. Required Skills and Qualifications

Educational Qualifications

A bachelors degree or diploma in Business Administration, Commerce, Sales Management, Marketing, or a related field is preferred.

Candidates with relevant administrative experience and strong computer skills may also be considered.

Fresh graduates with good communication, organizational, and data-handling abilities are encouraged to apply where entry‑level hiring is available.

Basic knowledge of sales processes, business documentation, and customer relationship management is advantageous.

Technical Skills

Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook, or equivalent productivity tools.

Ability to prepare professional quotations, maintain spreadsheets, and organize digital documents.

Familiarity with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar systems is an advantage.

Ability to enter, update, retrieve, and verify customer and sales information accurately.

Basic understanding of quotation tracking, sales pipelines, customer records, and sales reporting.

Ability to use email, online meeting tools, shared drives, and digital communication platforms effectively.

Communication and Interpersonal Skills

Clear written and verbal communication skills.

Professional email-writing and business correspondence skills.

Ability to communicate courteously with customers, sales colleagues, and other departments.

Strong coordination and follow‑up skills.

Ability to ask appropriate questions, clarify incomplete information, and communicate issues promptly.

A customer‑focused attitude and commitment to providing reliable administrative support.

Organizational and Analytical Skills

Excellent attention to detail when preparing quotations and updating CRM records.

Strong time management and ability to prioritize competing tasks.

Ability to manage multiple quotations, enquiries, and follow‑up deadlines.

Good problem‑solving skills and the ability to identify inconsistencies in records.

Willingness to learn new systems, follow established procedures, and adapt to changing business requirements.

4. Experience

Freshers: Candidates with relevant education, good computer knowledge, strong attention to detail, and a willingness to learn may be considered for entry‑level opportunities.

Entry‑Level Candidates: Previous experience in data entry, office administration, customer service, or sales coordination is beneficial but may not be essential.

Experienced Candidates: Approximately 1–3 years of experience in sales administration, quotation preparation, CRM management, customer support, or a similar role is preferred.

CRM Experience: Previous experience updating customer databases, tracking sales opportunities, and maintaining accurate records will be an advantage.

Industry Experience: Experience in retail, wholesale, distribution, manufacturing, IT services, business‑to‑business sales, or other customer‑focused industries is desirable.

Candidates should demonstrate reliability, accuracy, professionalism, and the ability to handle routine sales administration with minimal supervision after appropriate training. Actual experience requirements may vary depending on the position level and business needs.

5. Working Hours

Employment Schedule: Full‑time or part‑time, depending on the approved vacancy.

Typical Full‑Time Hours: Approximately 8 hours per day, 5 days per week, subject to company policy and applicable employment regulations.

Part‑Time Schedule: Working hours will be agreed upon according to operational requirements.

Work Arrangement: Office‑based, hybrid, or remote work may be available depending on the companys operating model and the responsibilities of the role.

Breaks and Leave: Meal breaks, weekly rest days, public holidays, and leave entitlements will follow the applicable employment policy and local regulations.

Flexibility: Occasional adjustments to working hours may be required to support quotation deadlines, customer requirements, or sales team coordination.

The confirmed working schedule, time zone, employment location, and remote‑work arrangements will be communicated during the recruitment process.

6. Knowledge, Skills, and Abilities

Knowledge

Basic understanding of sales administration and customer enquiry management.

Familiarity with the purpose and structure of sales quotations and commercial documents.

Understanding of​ customer relationship management principles and accurate recordkeeping.

Awareness of professional email etiquette and customer communication standard.

Skills

Accurate data entry and document preparation.

Spreadsheet management and basic reporting.

CRM updates and customer information management.

Quotation tracking and follow‑up coordination.

Written communication and professional correspondence.

Task prioritization, organization, and deadline management.

Team collaboration and cross‑departmental coordination.

Problem identification and effective escalation.

Abilities

Ability to work with detailed pricing and customer information while maintaining accuracy.

Ability to handle repetitive administrative tasks consistently and efficiently.

Ability to manage several customer requests and quotation deadlines simultaneously.

Ability to learn new software, internal systems, and business procedures quickly.

Ability to maintain professional conduct when handling confidential business information.

Ability to work independently on assigned tasks while contributing to shared team objectives.

Ability to remain organized and adaptable in a busy sales environment.

Ability to recognize when an issue requires approval or assistance from a manager.

7. Benefits

The Elite Job aims to attract and support candidates who are committed to accuracy, teamwork, and professional development. Depending on the employment arrangement, approved vacancy, and applicable company policies, potential benefits may include:

Competitive Compensation: Salary or hourly pay aligned with the roles responsibilities, experience, and employment arrangement.

Training and Onboarding: Guidance on quotation preparation, CRM platforms, company procedures, and sales administration practices.

Professional Development: Opportunities to strengthen administrative, communication, data management, and sales operations skills.

Career Advancement: Potential progression into senior sales support, sales operations, CRM administration, account coordination, or sales management support roles.

Collaborative Work Environment: Opportunities to work with sales, customer service, finance, and other business teams.

Work Arrangement Options: Remote or hybrid opportunities may be available for eligible positions, subject to company policy.

Leave Entitlements: Applicable paid leave, holidays, and other statutory benefits in accordance with employment terms and local regulations.

Performance Recognition: Recognition or performance‑based incentives may be available where offered under the companys compensation policy.

Practical Experience: Exposure to customer relationship management, quotation workflows, sales reporting, and business administration.

Specific salary, benefits, incentives, equipment provisions, and leave arrangements will be confirmed in the official employment offer. Benefits are subject to eligibility and company policy.

8. Why Join The Elite Job?

Joining The Elite Job as a Sales Support Coordinator – Quotations and CRM Updates offers an opportunity to develop valuable business administration and sales operations skills in a role that supports customer satisfaction and commercial efficiency.

This position provides practical experience in preparing quotations, maintaining customer databases, tracking sales opportunities, and coordinating activities across departments. By helping sales professionals access accurate information and respond to customers efficiently, you will contribute to a smoother sales process and stronger customer relationships.

The role may be particularly suitable for individuals who enjoy organized, detail‑focused work and want to build a long‑term career in business support. You will have opportunities to improve your knowledge of CRM systems, reporting tools, business documentation, and professional communication.

At The Elite Job, the role is intended to value reliability, initiative, continuous learning, and teamwork. Candidates who demonstrate consistent performance and a willingness to take on additional responsibilities may have opportunities to expand their skills and pursue future roles in sales operations, customer relationship management, account support, or administration, depending on business requirements.

If you are looking for a position where accuracy, organization, and effective coordination make a meaningful difference, this opportunity could be a strong step toward your professional goals.