Sales And Customer Relations Manager

Bausch + Lomb Retina; Gurugram District; On-site; INR 1,800,000 - 2,100,000; Full time

Job summary

Bausch + Lomb Retina in Gurgaon, India, is seeking a Sales & Customer Relations Manager to drive Surgical equipment sales and build strong customer partnerships. The role focuses on maximizing revenue through branding, distribution, and proactive account management.

The candidate should have 8–10 years of experience in selling capital equipment within Surgical & Medical Devices, with strong relationship-building and field leadership abilities.

Qualifications

• Science graduate with electronics background; diplomas also considered.
• Preferably trained in medical, scientific, technical field.
• MBA preferred.

Responsibilities

• Sell Surgical IOLs and meet revenue targets.
• Identify new locations & outlets and act as liaison between the company & customer.
• Execute marketing plans to achieve sales targets unit wise & product wise.
• Develop new & existing accounts to maximize business.
• Educate doctors and staff on proper handling of IOLs.
• Provide ongoing support to doctors and staff till deal closure.
• Build relationships to increase product usage and meet customer needs.
• Assist in trade shows, conventions & clinical meetings.

Skills

Sales

Customer relations

Medical devices

Education

Science graduate

Electronics Engineer preferred

MBA preferred

Job description

Job Description:

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

JOB TITLE

SALES & CUSTOMER RELATIONS MANAGER

BUSINESS UNIT / FUNCTION

Surgical

LOCATION

Within India as defined by Business

OBJECTIVES / PURPOSE OF JOB

To maximize sales of Surgical equipment in designated markets & customers, in order to meet revenue and profitability targets through effective branding, distribution.

KEY ACTIVITIES / RESPONSIBILITIES

Value creation for the B+L brand and products.

• Selling of Surgical IOLs in accordance with budgeted objectives and obtain maximum revenue and volume in relation to preset standards. Meet monthly & annual targets.
• To identify new locations & outlets and act as liaison between the company & customer.
• Execute marketing plans to achieve sales targets unit wise & product wise.
• Develop new & existing accounts to get maximum business.
• Educate doctors and staff personnel of the proper handling and leading of IOLs.
• Provide continuous support to relevant doctors and staff via site visits or email / phone interface till closure of deals.
• Build relationship to ensure that customer needs are taken care of and B+L product usage is increased.
• Assist in the preparation and operation of trade shows, conventions & clinical meetings.
• Monitor opportunities of business generation and competitors’ activities; provide timely reports on competitor activities.
• Prepare and submit all relevant reports pertaining to daily calls, target achievement and joint field units.
• Ensure 100% compliance on bundled deals in coordination of cataract team.
• Actively generate leads for IOLs, equipment’s, consumables and instruments
• Should play a key role for supporting entire surgical business
• Work closely with equipment team to build a robust lead list for equipment.
• Ensure Receivables and Collections as per plan to contribute to the Company‘s bottom line.
• Coordinate with Service Team to ensure Surgical customer satisfaction.
• Competent to discuss Surgical equipment to establish the value of the product.

SUPERVISE DIRECT REPORTS No

SCOPE OF POSITION

• Sales volume responsibility as per target
• Customer wise and product wise target

KEY RELATIONSHIPS

KOL (Key Opinion Leader), Ophthalmologist, OT Staff, operation manager, Biomedical, PRO, Counselors etc.

QUALIFICATIONS / TRAINING

• Science Graduate (Electronics Engineer preferred) – diplomas also can be considered.
• Preferably trained in a medical, scientific, technical field.
• MBA preferred.

EXPERIENCE

• 8-10 years of experience
• Preferably selling capital equipment in any Surgical & Medical Devices companie

This position may be available in the following location(s): IN - Gurgaon

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

[IF APPLICABLE] For U.S. locations that require disclosure of compensation, the starting pay for this role is between [$000,000.00 and $000,000.00] [or $00.00 - $00.00 per hour]. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

[SHOULD BE INCLUDED WITH PAY TRANSPARENCY LANGUAGE IN THE PARAGRAPH ABOVE IF APPLICABLE] U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Our US Benefit Programs Employee Benefits: Bausch + Lomb

Requirements: