Sales and Customer Relation Executive

Cureocity; Ernakulam; On-site; INR 167,000 - 279,000; Full time

Job summary

Cureocity in Kochi is seeking a dynamic Sales and Customer Relation Executive to join our growing team. This role sits at the frontline of client interactions, delivering excellent service while driving sales and business growth.

The ideal candidate will speak English and Malayalam, have strong communication skills, and a knack for building relationships with clients. Prior experience in sales or front desk roles is preferred, and Microsoft Office + CRM proficiency is valued.

Qualifications

• Excellent verbal and written communication in English and Malayalam.
• Strong organizational and multitasking abilities.
• Sales-oriented with ability to meet and exceed targets.
• Proficient in Microsoft Office and CRM systems.
• Experience in health, fitness, nutrition or wellness industry preferred.
• 1 year sales/hospitality/front desk experience preferred.

Responsibilities

• Answer and direct incoming calls, emails, and inquiries efficiently.
• Provide information about services, offers, and promotions to clients.
• Handle client bookings, schedule appointments, and manage front desk operations.
• Process client payments and manage billing inquiries.
• Collaborate with the sales team to upsell products and services.
• Follow up on leads and inquiries, converting them into sales.
• Assist with administrative tasks, such as data entry and client records.
• Handle client concerns professionally to ensure satisfaction.
• Provide tours of the facility and explain service offerings.
• Coordinate with other departments to ensure smooth client experiences.

Skills

English & Malayalam communication

Sales mindset

Customer relations

CRM proficiency

MS Office

Front desk experience

Tools

CRM software

MS Office

Job description

We are seeking a dynamic and customer-oriented Sales and Customer Relation Executive to join our growing team at Kochi. This role is a key part of our client-facing operations, providing exceptional service while driving sales for the business. The ideal candidate will have a passion for delivering outstanding customer service, have strong communication skills, and possess a proven track record in sales.

Key Responsibilities:

Answer and direct incoming calls, emails, and inquiries efficiently.

Provide information about our services, offers, and promotions to clients.

Handle client bookings, schedule appointments, and manage front desk operations.

Process client payments and manage billing inquiries.

Collaborate with the sales team to promote and upsell products and services.

Follow up on leads and inquiries, converting them into sales.

Assist with administrative tasks, such as data entry and maintaining client records.

Handle any client concerns or issues professionally, ensuring customer satisfaction.

Provide tours of the facility and explain service offerings in detail.

Coordinate with other departments to ensure smooth client experiences.

Qualifications:

Excellent verbal and written communication skills in English and Malayalam.

Strong organizational and multitasking abilities.

Sales-oriented mindset with the ability to meet and exceed targets.

Proficient in Microsoft Office and CRM systems.

Preferred Skills:

Experience in the health, fitness, nutrition or wellness industry.

Knowledge of basic sales techniques and upselling strategies.

Ability to build strong relationships with clients and team members.

Why Join Us?

Opportunities for career growth and development.

Friendly and supportive work environment.

Access to company perks and discounts.

Job Type: Full-time

Experience:

Sales/Hospitality management/Front desk: 1 year (Preferred)