Sales

Chat360; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Chat360 in Mumbai is seeking a results-driven Sales professional to identify and qualify prospects, deliver compelling product demonstrations, and present Agentic AI solutions to enterprise customers.

You will manage the sales pipeline, prepare proposals, negotiate contracts, and collaborate with marketing and product teams to align offerings with customer needs, aiming to exceed revenue targets.

Qualifications

• Strong communication and customer service skills to engage stakeholders and deliver high-quality client experiences.
• Sales and sales management skills to drive pipeline, close deals, and manage accounts.
• Training skills to educate customers and internal teams on Chat360’s solutions and value propositions.
• Proven experience in B2B or enterprise technology sales, ideally SaaS, AI, or customer engagement platforms.
• Ability to translate complex technical concepts into clear business outcomes for customers.
• Strong negotiation, presentation, and relationship-building abilities with a track record of meeting targets.
• Bachelor’s degree in Business, Marketing, Engineering, or related field, or equivalent experience.
• Comfort working in a fast-paced, high-growth environment with cross-functional collaboration.

Responsibilities

• Identify and qualify prospects for enterprise AI solutions.
• Conduct product demonstrations and present Chat360’s Agentic AI offerings to potential customers.
• Manage the sales pipeline, prepare proposals, and negotiate contracts.
• Collaborate with marketing and product teams to align offerings with customer needs.
• Maintain strong customer relationships and coordinate post-sale support with customer success.

Skills

Communication

Customer Service

Sales

Sales Management

Training

B2B Sales

SaaS

Negotiation

Education

Bachelor's degree

Tools

CRM

ERP

Helpdesk

Job description

Company Description

Chat360 is an enterprise omnichannel Agentic AI platform that helps businesses deploy advanced AI agents that understand context, reason through customer intent, and automate workflows across the customer journey. Trusted by over 400 global enterprises in sectors such as financial services, real estate, and retail/D2C, Chat360 focuses on turning customer conversations into measurable business outcomes. The platform connects interactions across WhatsApp AI, Voice AI (Voice360), RCS Messaging, Website AI, Instagram, and Facebook, while integrating with CRM, ERP, helpdesk, payment systems, APIs, and other enterprise tools. Built for large-scale deployments, Chat360 combines AI orchestration, workflow automation, governance, and security to enable reliable AI across customer-facing and business processes. Partnered with Meta, Google, and Microsoft, Chat360 empowers organizations to deliver faster, smarter, and more personalized customer experiences at scale.

Role Description

This is a full-time, on-site Sales role based in Mumbai. The Sales professional will identify and qualify prospects, conduct product demonstrations, and present Chat360’s Agentic AI solutions to potential and existing enterprise customers. Daily responsibilities include managing the sales pipeline, preparing proposals, negotiating contracts, and collaborating with marketing and product teams to align offerings with customer needs. The role also involves maintaining strong customer relationships, providing post-sale support in coordination with customer success teams, and gathering feedback to help refine sales strategies. The Sales professional will be expected to meet and exceed revenue targets while representing Chat360 at client meetings, industry events, and partner engagements.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to engage stakeholders, build trust, and provide a high-quality client experience.
• Candidates should possess Sales and Sales Management skills to drive pipeline growth, close deals, and manage accounts effectively.
• Candidates should possess Training skills to educate customers and internal teams on Chat360’s solutions and value propositions.
• Proven experience in B2B or enterprise technology sales, preferably in SaaS, AI, or customer engagement platforms.
• Ability to understand complex technical concepts and translate them into clear business outcomes for customers.
• Strong negotiation, presentation, and relationship-building abilities, with a track record of meeting or exceeding sales targets.
• Bachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent practical experience.
• Comfort working in a fast-paced, high-growth environment and collaborating with cross-functional teams.