Sage Intacct Application Support Consultant

JMD Technologies Inc.; Hyderabad; Hybrid; INR 2,600,000 - 3,800,000; Full time

Job summary

JMD Technologies Inc. in Hyderabad is seeking a Finance Application Support Consultant with 10+ years of experience to manage Sage Intacct and related tools in a hybrid setup. The role follows UK hours (1 PM to 10 PM) with onsite and WFH days.

You will troubleshoot, handle L1/L2 support, manage integrations, and support UAT, releases, and audits while coordinating with vendors and stakeholders.

Qualifications

• 10+ years in Finance/ERP Application Support.
• Troubleshooting and escalation handling.
• Experience with Coupa, SAP Concur, or Yooz.
• Understanding of APIs, integrations, logs, and error analysis.
• Experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Knowledge of SSO, MFA, and access management.
• Strong communication and stakeholder-management skills.

Responsibilities

• Provide L1/L2 application support and troubleshoot finance application issues.
• Perform incident triage, root-cause analysis, and escalation management.
• Administer and support Sage Intacct, including GL, AP/AR, reporting, users, and integrations.
• Support applications such as Coupa, SAP Concur, and Yooz.
• Analyze system logs, API errors, integrations, and data issues.
• Manage vendor support cases and coordinate troubleshooting activities.
• Handle user access, provisioning, deprovisioning, and audit requirements.
• Support UAT, regression testing, releases, and post-production validation.
• Prepare technical documentation, user guides, and knowledge-base articles.
• Identify recurring issues and recommend permanent solutions.

Skills

Sage Intacct

GL & AP/AR

Troubleshooting

APIs & Integrations

ITSM tools

SSO & MFA

UAT testing

Stakeholder mgmt

Tools

Sage Intacct

Coupa

SAP Concur

Yooz

ServiceNow

Jira Service Management

Job description

Finance Application Support Consultant with strong Sage Intacct

Location: Hitech City, Hyderabad

Experience: 10+ Years

Work Mode: Hybrid – 3 Days Onsite / 2 Days WFH

Shift: UK Hours – 1 PM to 10 PM

Key Responsibilities

• Provide L1/L2 application support and troubleshoot finance application issues.
• Perform incident triage, root-cause analysis, and escalation management.
• Administer and support Sage Intacct, including GL, AP/AR, reporting, users, and integrations.
• Support applications such as Coupa, SAP Concur, and Yooz.
• Analyze system logs, API errors, integrations, and data issues.
• Manage vendor support cases and coordinate troubleshooting activities.
• Handle user access, provisioning, deprovisioning, and audit requirements.
• Support UAT, regression testing, releases, and post-production validation.
• Prepare technical documentation, user guides, and knowledge-base articles.
• Identify recurring issues and recommend permanent solutions.

Required Skills

• 10+ years of experience in Finance/ERP Application Support.
• Proven troubleshooting and escalation handling experience.
• Experience with finance applications such as Coupa, SAP Concur, or Yooz.
• Understanding of APIs, integrations, logs, and error analysis.
• Experience with ServiceNow, Jira Service Management, or similar ITSM tools.
• Knowledge of SSO, MFA, and access management.
• Strong communication and stakeholder-management skills.