Senior HighRadius Finance SaaS Application Support Consultant

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HighRadius Consultant role in Bengaluru requires 5+ years of hands-on HighRadius/Finance SaaS experience. You will provide L2/L3/L4 support for O2C and AP, investigate incidents, perform RCA, configure HighRadius, and coordinate changes with Finance, IT, and vendor teams to ensure operational stability.

Experience with ServiceNow, ITIL-aligned processes, and deployment of fixes is essential, with strong stakeholder communication and documentation skills.

Qualifications

• Bachelor's degree in Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications.
• 5+ years of hands-on HighRadius and/or relevant Finance SaaS experience, preferably in enterprise application support environments.
• Strong experience providing L3/L4 application support, including incident analysis, troubleshooting, configuration and enhancements.

Responsibilities

• Provide L2/L3/L4 functional and application support for HighRadius solutions covering O2C, AP and related Finance processes.
• Investigate and resolve complex application incidents, functional issues, integration failures and production problems.
• Perform detailed root-cause analysis (RCA) and recommend permanent corrective and preventive solutions.
• Configure and maintain HighRadius functionality based on approved business and operational requirements.
• Analyse enhancement requests and translate Finance business requirements into appropriate HighRadius configurations or solution changes.
• Work closely with Finance, business process owners, IT teams and HighRadius product/support teams to resolve application issues.
• Manage incidents, service requests, problems and changes through ServiceNow, ensuring adherence to agreed SLAs and support processes.
• Support testing, validation and deployment of application fixes, configuration changes, patches and enhancements.
• Monitor recurring production issues, identify improvement opportunities and contribute to application stability and support automation.
• Maintain technical/functional documentation, knowledge articles, RCA records and reusable troubleshooting procedures to improve support effectiveness.

Skills

O2C (Order-to-Cash)

Accounts Payable

Incident analysis

Troubleshooting

Configuration

RCA

ServiceNow

ITIL

Vendor coordination

Education

Bachelor's degree in Computer Science/Information Technology/Electronics & Communication/Information Science/Telecommunications

Tools

ServiceNow

ITIL

Job description

HighRadius Consultant Role - HighRadius Consultant Specification - HighRadius Finance SaaS Senior Application Support, responsible for advanced application support, troubleshooting, configuration, enhancements and operational stability of HighRadius solutions supporting Finance processes.

Responsibilities

• 1. Provide L2/L3/L4 functional and application support for HighRadius solutions covering O2C, AP and related Finance processes.
• 2. Investigate and resolve complex application incidents, functional issues, integration failures and production problems.
• 3. Perform detailed root-cause analysis (RCA) and recommend permanent corrective and preventive solutions.
• 4. Configure and maintain HighRadius functionality based on approved business and operational requirements.
• 5. Analyse enhancement requests and translate Finance business requirements into appropriate HighRadius configurations or solution changes.
• 6. Work closely with Finance, business process owners, IT teams and HighRadius product/support teams to resolve application issues.
• 7. Manage incidents, service requests, problems and changes through ServiceNow, ensuring adherence to agreed SLAs and support processes.
• 8. Support testing, validation and deployment of application fixes, configuration changes, patches and enhancements.
• 9. Monitor recurring production issues, identify improvement opportunities and contribute to application stability and support automation.
• 10. Maintain technical/functional documentation, knowledge articles, RCA records and reusable troubleshooting procedures to improve support effectiveness.

Requirement

Requirement - Bachelor's degree (Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications)

Experience

Experience - 5+ years of hands-on HighRadius and/or relevant Finance SaaS experience, preferably in enterprise application support environments

Mandatory Skills (Must Have)

• 1. Good functional understanding of Order-to-Cash (O2C) and Accounts Payable (AP) business processes.
• 2. Proven experience providing L3/L4 application support, including incident analysis, troubleshooting, configuration and enhancements.
• 3. Strong experience performing root-cause analysis, problem management and coordinating complex issues across business, IT and vendor teams.
• 4. Hands-on experience with ServiceNow and ITIL-aligned application support processes, including incident, problem, change and service-request management.

Desirable Skills (Good to Have)

• 1. Knowledge of HighRadius Agentic AI capabilities and AI-enabled Finance automation use cases.
• 2. Understanding of HighRadius modules such as Cash Application, Collections, Credit, Deductions, EIPP and/or Treasury.
• 3. Knowledge of integrations between HighRadius and enterprise ERP platforms such as SAP or Oracle.
• 4. Experience supporting Finance SaaS upgrades, releases, patches, testing and production deployments.
• 5. Understanding of Finance application interfaces, APIs, data flows, batch processes and integration troubleshooting.

Soft Skills

• 1. Stakeholder Communication - Good English communication skills with the ability to translate between business, product, functional, and technical stakeholders.
• 2. Structured & Analytical Thinking - Detail-oriented approach with strong documentation, problem-solving, traceability, and dependency-management capabilities.
• 3. Collaboration & Adaptability - Comfortable working within a Product Manager-led delivery model and collaborating across Bangalore and Europe, including appropriate business-hour overlap.