Role & responsibilities
Vehicle Planning & Placement
- Coordinate daily truck placement as per dispatch plan (bagged / bulk).
- Align with dispatch, sales, and production for priority movements.
- Ensure availability of the right vehicle type (2040 MT, bag trucks, bulkers & LCVs).
- Manage peak demand, and emergency placements.
Coordination with Transporters
- Act as the single point of contact for transporters.
- Allocate orders as per the routes & order size.
- Handle transporter issues: non-reporting, delays, breakdowns, route constraints.
- Ensure adherence to dedicated vs market vehicle norms.
Dispatch & Documentation Support
- Coordinate with weighbridge and dispatch teams for:
- Invoice generation
- E-way bill compliance
- Loading sequence management
- Ensure correct destination, route, and customer mapping.
- Avoid misrouting, short loading, and wrong consignee dispatches.
Turnaround Time (TAT)
- Monitor TAT.
- Reduce congestion at:
- Entry gate
- Weighbridge
- Packing plant
- Ensure FIFO loading unless priority approved.
Compliance & Safety
- Enforce:
- Valid RC, DL, insurance, pollution certificates
- Helmet, safety shoes, reflectors
- Ensure tarpaulin coverage for bag movement.
- Control night movement and local administration norms.
Freight Cost & Control
- Ensure dispatches are within approved freight rates.
SAP / System Updates
- Track vehicle status in SAP / TMS:
- Reporting/Empty
- Loaded
- Dispatched
- Share daily MIS:
- Planned vs actual dispatch
- Vehicle shortages
- Pending orders
- Support audit and reconciliation of freight bills.
Exception Handling
- Handle:
- Customer destination changes requests
- Vehicle re-routing
- Breakdowns and transshipment
- Coordinate damage, shortage, or rejection cases.
Stakeholder Coordination
- Interface with:
- Sales & marketing
- Dispatch & packing
- Security & gate
- Transporters & drivers
- Local administration (RTO, police, unions)
Key Outcome of a Road Coordinator
- On-time delivery
- Lower freight cost
- Minimum detention
- Zero compliance violations
- High transporter & customer satisfaction