RMC - Sales Manager
KEY RESPONSIBILITIES
Sales planning & market
- Prepare monthly sales plans, territory allocation and volume targets for the sales team.
- Track upcoming projects, competitor pricing/plants and market demand.
- Share a weekly 714 day volume forecast with Operations for material planning.
Customer acquisition & pricing
- Build relationships with builders, contractors, consultants, developers and institutional buyers.
- Quote from the MD-approved price list; offer discounts only within approved limits and elevate anything beyond.
- Complete new-customer onboarding before first supply: KYC, GST details, credit application and MD-approved credit limit.
Order confirmation
- Confirm every order on the Order/Pour Card: grade, quantity, date/time, pour rate, pump requirement, site address, contact person and payment terms.
- Hand over confirmed orders by the daily cut-off time and ensure customer re-confirmation on the morning of the pour.
Collections (owner)
- Own receivables for all customers brought in by the sales team; review the weekly overdue list from Accounts and act on all accounts overdue beyond 30 days.
- Enforce the credit-hold rule: no new supply to an overdue or over-limit customer without MD approval.
Customer service & reporting
- Act as Nodal Officer for customer complaints: log, route to Quality/Execution, and close the loop with the customer.
- Run the daily sales review and ensure all leads and follow-ups are updated in Zoho CRM.
- Submit daily, weekly and monthly sales and collection reports to the MD.
AUTHORITY
Quote within the price list and approved discount limits; recommend credit limits (MD approves); place a customer on credit hold.
Perks and benefits
- Health insurance
- Provident fund
- Annual bonus
- Food allowance