RM-ECG

HDFC Bank Limited; Gurugram District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

HDFC Bank Limited is seeking a Relationship Manager for the Emerging Corporate Group (ECG). The role focuses on building and managing relationships with new and existing clients to generate income through asset and liability products.

The role involves portfolio management, penetration strategies, and strong collaboration with internal teams. The candidate should have graduation, with MBA or CA preferred, and strong sales, client handling, and banking knowledge to drive cross-sell opportunities

Qualifications

• Graduation is required for the role.
• MBA or CA preferred.

Responsibilities

• Portfolio management: achieve targets and review performance with product groups and supervisors.
• Increase product penetration: identify wallet share opportunities and cross-sell all bank products.
• Operations & processes: ensure KYC/AML compliance and complete documentation; assess credit limits.
• Client management & servicing: maintain structured client calls and build relationships with customers.
• Intra-bank coordination: collaborate with teams and other departments to drive cross-sell opportunities.

Skills

Sales

Influencing

Banking knowledge

Client handling

Planning & organizing

Industry trends

Education

Graduation

MBA

CA

Job description

Job Title

Relationship Manager - ECG

Business Unit

Emerging Corporate Group (ECG)

Reporting To

Unit Head / Team Lead

Job Function and Role Type

Sales, Individual Contributor, Moderate Travel

Version No

2.0

Job Purpose

Build and manage relationships with new and existing clients to ensure income generation through the sale of appropriate asset and liability products.

Key Responsibilities

Portfolio Management

Achieve business targets on volumes and profitability for ECG customers; Conduct monthly reviews with product groups and supervisors to enhance product penetration; Monitor account performance and manage portfolio reviews, including exits, line reductions, and recovery; Track performance against budgets and update CRM systems with client call details.

Increased Product Penetration

Identify wallet share opportunities for existing and potential NTB customers; Develop strategies for product penetration and cross-sell all bank products.

Operations & Processes

Ensure adherence to management guidance and regulatory compliance, including KYC/AML tracking; Complete pre- and post-disbursement documentation and manage deferrals; Conduct timely credit appraisals and recommend credit limits.

Client Management & Servicing

Engage in structured client calls with existing and prospective clients; Build relationships with internal and external customers to ensure client satisfaction; Address customer pain points and collaborate with support functions to improve processes; Interact with promoters and senior management to strengthen client relationships.

Intra Bank Coordination & Communication

Collaborate with team members and support their initiatives; Coordinate with various bank departments to gain insights and drive cross-sell opportunities.

Education:

Graduation required; MBA or CA preferred.

Certifications:

MBA, CA.

Key Competencies

Sales and influencing skills, banking product and process knowledge, client handling skills, planning and organizing skills, knowledge of competition and financial industry trends.

Major Stakeholders

Customers, Operations, Credit, ECG Product Team.