RISER - Front Office Professional

East India Hotels (EIH); Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

East India Hotels (EIH) in Mumbai seeks a Bell Desk Associate who is energetic, guest-oriented, and reliable. You will warmly welcome guests and assist with luggage, transport arrangements, and local guidance to ensure a smooth arrival and departure experience.

The ideal candidate is courteous, remains calm during peak times, and will work with Front Office to coordinate services and maintain bell desk areas.

Qualifications

• Education: Graduation or 12th grade with Hospitality/Travel/Flight/Airport/Tourism certification or diploma.
• Age: Below 25 years with a Graduation Degree.
• Prior experience in hotels or guest services is preferred but not mandatory.

Responsibilities

• Greet guests on arrival and departure and assist with luggage safely.
• Escort guests to rooms and explain hotel facilities and services.
• Arrange transportation (taxi, shuttle, valet) and coordinate with Front Office/Concierge.
• Store and retrieve luggage, maintain logs and security of stored items.
• Respond to guest requests for directions and local recommendations while in transit.
• Maintain cleanliness and orderliness of bell service areas and equipment.

Skills

English communication

Interpersonal skills

Customer service mindset

Luggage handling & safety

Punctuality and reliability

Education

Graduation / 12th + Hospitality certification

Job description

Job Summary

Candidate must be young, energetic, and guest?oriented individuals to join our team as Bell Desk Associates. The role involves providing a warm welcome and assisting guests with their luggage and transportation needs, ensuring a smooth and memorable arrival and departure experience. The ideal candidate is reliable, courteous, and committed to delivering excellent hospitality service.

Key Responsibilities

• Greet guests upon arrival and departure; assist with handling, loading, and unloading luggage safely and efficiently.


• Escort guests to their rooms; inform them of hotel facilities, services, and amenities in a friendly and helpful manner.


• Assist guests with transportation arrangements (taxi, shuttle, valet) and coordinate with Front Office / Valet / Concierge as required.


• Store and retrieve guest luggage as needed, maintaining accuracy of luggage logs and security of stored items.


• Respond promptly to guest requests for directions, local recommendations, and any assistance required while in transit through the lobby areas.


• Maintain cleanliness and orderliness of bell service areas (lobby, entrance, bell desk) and ensure bell carts and luggage trolleys are well maintained.

Skills Attributes

• Good verbal communication skills in English; knowledge of the local language is an advantage.


• Pleasant, professional presence with strong interpersonal skills and a helpful attitude.


• Ability to remain calm under pressure and work efficiently during peak times.


• Good physical stamina; able to lift, carry or maneuver luggage and items safely.


• Reliability, punctuality, trustworthiness, and flexibility to work varied shift timings including weekends and holidays.

Qualification Criteria

• Education: Graduation/ 12th grade + Hospitality/Travel / Flight / Airport / Tourism certification or diploma.


• Age: Below 25 years with a Graduation Degree

• Prior experience in hotels, airport operations, or guest services is preferred but not mandatory.

Employment Details

• Industry: Hotels


• Department: Front Office


• Employment Type: Full Time


• Reports to: Front Office Manager

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.