Front Office Manager

Radisson Hotel Group; Kamrup Metropolitan; On-site; INR 450,000 - 650,000; Full time

Job summary

Radisson Hotel Group is seeking a Front Office Manager to lead the hotel’s guest services and front office operations. You will oversee the door, bell stand, concierge and reception areas, ensuring a superior first impression and seamless service delivery.

You will monitor budgeting, forecast demand, prepare performance reports, and collaborate with Sales, Catering and Housekeeping to align activities with hotel goals.

Qualifications

• Front office experience required (1–3 years).
• High school diploma required; bachelor’s degree preferred.
• Strong computer systems skills including reservations and reporting.
• Excellent communication and ability to influence situations and teamwork.

Responsibilities

• Develops and implements front office strategies and service processes.
• Oversees door, bell stand, parking, concierge and front office areas to make a strong first impression.
• Monitors budgets and prepares reports to support decision making.
• Ensures billing and cash handling align with hotel standards.
• Coordinates with Sales, Catering, Housekeeping and other departments for housing activities.
• Provides coaching, training and performance feedback to staff.

Skills

Front office experience

Communication skills

Collaboration

MS Office

Education

High school diploma

Bachelor’s degree preferred

Tools

MS Office

Job description

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

• Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals
• Monitors status regularly and adjusts strategies as appropriate
• Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas
• Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
• Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
• Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
• Ensures front desk handles billing and cash in accordance with hotel’s standards
• Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
• Ensures front office is in compliance with all hotel policy and procedures
• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Keeps General Manager promptly and fully aware of all problems or unusual matters of significance
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
• Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner

REQUIREMENTS

• Minimum one - three years experience front office experience
• High school diploma required, bachelor’s degree preferred
• Strong computer systems skills including; reservations and reporting systems
• Excellent communication skills, ability to influence situations
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Strong Microsoft Office suite and reporting system skills
• Ability to work a flexible schedule