Revival | (Sales ) | L1-L4

Kotak Life Insurance; Mumbai; Hybrid; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

Kotak Life Insurance is seeking an Assistant Manager - Outbound Caller based in Goregaon (East), Mumbai. The role requires 2+ years of outbound calling experience and a Graduate education.

You will be responsible for reviving policies, contacting customers to collect outstanding premiums, and delivering accurate product information. Candidate should maintain professional behavior, possess good communication and convincing skills, and ensure a high level of service to clients while following

Qualifikationen

• Graduate with good communication skills.
• 2+ years of experience in outbound calling.

Aufgaben

• Meet targets on Revival business, productivity and quality.
• Make outbound calls to revive existing insurance policies by connecting with customers to collect outstanding premiums.
• Provide complete and correct information on the product when asked by customers.
• Ensure customer delight and consistent service experience, including successful receipt of premium payments.
• Adhere to Information security guidelines and quality process norms.

Kenntnisse

Communication

Convincing

Professionalism

Ausbildung

Graduate

Jobbeschreibung

Designation: Assistant Manager

Role: Outbound caller

Experience: 2 years + in outbound calling

Work Location: Goregaon (East), Mumbai

Education: Graduate

Responsibilities

• Meet targets on Revival business, productivity and quality
• Make Outbound call to customers to revive the existing insurance policy by connecting with the customer to pay the outstanding premium
• Provide complete and correct information on the product purchased by the customer, if asked by the customer
• Ensure customer delight and consistent service experience, including successful receipt of customer premium payment
• Adherence to Information security guidelines & quality process norms

Desired profile

Maintain a professional behavior with the customer throughout the Revival calling process

Good communication skills

Good convincing skills