Collections specialist

Kotak Life Insurance; Mumbai Suburban; On-site; INR 200,000 - 500,000; Full time

Job summary

Kotak Life Insurance in Mumbai is hiring an Assistant Manager (Collection) to drive revival of lapsed policies and collection performance. You will lead outbound calls to connect with customers and secure premium payments, while providing clear product information.

The role demands strong communication and a proven track record in collections or sales, with 1–4 years of experience. This is a full-time position located in the Mumbai area, offering a competitive package.

Qualifications

• Graduated with good communication skills.
• Experience in collections for financial products is preferred.
• 1 to 4 years in sales or collections.

Responsibilities

• Meet targets on revival, productivity and quality.
• Make outbound calls to revive policies by collecting outstanding premiums.
• Provide accurate information on products when asked.
• Ensure customer delight and timely premium receipt.
• Adhere to information security guidelines & quality processes.

Skills

Communication

Education

Graduated

Job description

We Are Hiring !!

Kotak life Insurance

Designation : Assistant Manger(Collection )

skills : Communication skill

Qualification : Graduated

Experience : 1 to 4 years in Sales or Collections

Package : 2 LPA to 5 LPA

Responsibilities

• Meet targets on Revival business, productivity and quality
• Make Outbound call to customers to revive the existing insurance policy by connecting with the customer to pay the outstanding premium
• Provide complete and correct information on the product purchased by the customer, if asked by the customer
• Ensure customer delight and consistent service experience, including successful receipt of customer premium payment
• Adherence to Information security guidelines & quality process norms

Desired profile

• Maintain a professional behaviour with the customer throughout the Revival calling process
• Good communication skills
• Experience in collection for any financial product