Retreat Support

Sunyatee International; Pune District; On-site; INR 167,000 - 279,000; Full time

Job summary

Sunyatee International in Pune (Work from Studio) Balewadi is seeking a Retreat Support team member to assist with participant coordination, retreat operations and studio programs.

The role involves contacting prospective and registered participants, supporting retreat arrangements, and ensuring a smooth participant experience across events and workshops. Strong English, Hindi and Marathi communication is essential, along with basic MS Excel/Word skills and team collaboration.

Qualifications

• Excellent communication and interpersonal skills.
• Able to communicate in English, Hindi and Marathi.
• Capable of building rapport and addressing participant queries politely.
• Strong coordination, organizational and time-management abilities.
• Basic computer skills: MS Excel, Word, Email and WhatsApp.

Responsibilities

• Make outbound calls to prospective participants and share information about retreats and programs.
• Handle inbound inquiries related to meditation retreats, workshops, and studio programs.
• Follow up with interested participants via calls, WhatsApp, SMS or email.
• Assist with participant registrations, confirmations, check-ins and attendance.
• Welcome participants and provide information on retreat schedules, meals, accommodation and arrangements.
• Coordinate with facilitators, volunteers and operations team for smooth execution of retreats and events.
• Assist with venue setup, participant materials, registration desks and related tasks.
• Maintain accurate participant records in Excel or CRM; update attendance and follow-ups.
• Address participant queries professionally and escalate as needed.
• Collect participant feedback and assist with post-retreat follow-up.
• Support the team in achieving registration and participation targets.
• Be flexible with working hours during retreats and events.

Skills

Communication skills

Multilingual (English/Hindi/Marathi)

Rapport building

Coordination & time management

MS Excel & MS Word & Email & WhatsApp

Independent worker / Team player

Interest in meditation/wellness

Education

Graduation in any discipline

Job description

Location: Pune (Work from Studio) Balewadi

Working Hours: 9:30 AM – 6:30 PM (Flexible during events and retreats)

Weekly Off: One day per week (as per studio schedule)

Job Summary

We are looking for a friendly, organized, and enthusiastic Retreat Support team member to assist with participant coordination, retreat operations, and studio programs. The role involves communicating with prospective and registered participants, supporting retreat arrangements, and ensuring a smooth and positive participant experience.

Key Responsibilities

• Make outbound calls to prospective participants from the provided database and share information about upcoming retreats and programs.
• Handle inbound inquiries related to meditation retreats, workshops, and studio programs.
• Follow up with interested participants through calls, WhatsApp, SMS, or email.
• Assist with participant registrations, confirmations, check-ins, and attendance.
• Welcome participants and provide information regarding retreat schedules, sessions, meals, accommodation, and other arrangements.
• Coordinate with facilitators, volunteers, and the operations team for smooth execution of retreats and events.
• Assist with venue setup, participant materials, registration desks, and other retreat-related arrangements.
• Maintain accurate participant records, registration details, attendance, and follow-up information in Excel or CRM.
• Address participant queries professionally and elevate concerns to the concerned team when required.
• Collect participant feedback and assist with post-retreat follow-up.
• Support the team in achieving participant registration and retreat participation targets.
• Be flexible with working hours during retreats, workshops, and special events.

Required Skills

• Good communication and interpersonal skills.
• Ability to communicate effectively in English, Hindi, and Marathi.
• Ability to build rapport and handle participant queries politely.
• Good coordination, organizational, and time-management skills.
• Basic knowledge of MS Excel, Word, Email, and WhatsApp.
• Ability to work independently and as part of a team.
• Interest in meditation, wellness, or personal development is an advantage.

Qualification

• Graduate in any discipline is preferred.
• Candidates with relevant education or experience in customer service, event coordination, hospitality, wellness, or operations may also be considered