Retention Associate

Sova Health; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Job summary

Sova Health in Gurugram is seeking a Retention Associate to drive renewals and maximize repeat business for our health programs. You will engage existing customers via calls and messaging, understand their wellness journey, and tailor renewal plans to sustain outcomes.

Ideal candidates have 2–3 years of sales experience, a consultative selling mindset, and a proven ability to hit revenue and retention targets in HealthTech or related fields. This is an onsite role.

Qualifications

• 2–3 years of sales experience.
• Strong consultative selling and relationship-building skills.
• Proven track record of achieving revenue and retention targets.
• Experience in HealthTech, Digital Health, Wellness, Diagnostics, Nutrition, or Healthcare is an advantage.
• Comfortable using CRM tools and managing customer pipelines with dashboards.

Responsibilities

• Drive renewals for customised supplements and health programs through consultative selling.
• Engage existing customers via calls, WhatsApp, and other channels to improve retention and repeat purchases.
• Understand customer health goals and recommend the most suitable renewal plan.
• Achieve monthly renewal, revenue, and retention targets.
• Work closely with Coaching, Customer Success, and Operations teams to ensure a seamless customer experience.
• Maintain accurate CRM records and proactively follow up with customers nearing renewal.

Job description

Designation: Retention Associate

Reporting:- Retention Lead/ATL-Retention

Location: Gurugram, Onsite

About Sova Health

Sova Health is a leading D2C preventive healthcare company focused on transforming personalised wellness through science, data, and AI. Our mission is to build India’s most trusted precision health platform by delivering tailored health solutions that drive measurable outcomes.

About The Role

We're looking for an experienced sales professional to drive Program and product renewals by engaging existing customers, understanding their health journey, and helping them continue their progress with personalized solutions. This role is ideal for someone who thrives on building long-term customer relationships and maximizing repeat business.

Key Responsibilities

• Drive renewals for customised supplements and health programs through consultative selling.
• Engage existing customers via calls, WhatsApp, and other channels to improve retention and repeat purchases.
• Understand customer health goals and recommend the most suitable renewal plan.
• Achieve monthly renewal, revenue, and retention targets.
• Work closely with Coaching, Customer Success, and Operations teams to ensure a seamless customer experience.
• Maintain accurate CRM records and proactively follow up with customers nearing renewal.

What We're Looking For

• 2–3 years of sales experience, preferably in *retention, renewals, repeat business, or customer lifecycle management.
• Strong consultative selling and relationship-building skills.
• Proven track record of achieving revenue and retention targets.
• Experience in HealthTech, Digital Health, Wellness, Diagnostics, Nutrition, or Healthcare is a strong advantage.
• Comfortable using CRM tools and managing customer pipelines with dashboards.

Why Join Sova Health?

• Be part of one of India’s fastest-growing precision health companies.
• Work at the intersection of healthcare, technology, and personalized wellness.
• Opportunity to directly impact customer health outcomes while driving business growth.
• High-growth environment with clear learning and career progression opportunities.

Interview Process:- HR screening-----> Round 1 (AVP Sales) --------> Final Round Co-Founder/ Chief Of Staff (Max).

Skills: renewals,sales,health,consultative selling,customer,wellness