Retention Associate

Antler; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Sova Health is seeking a Retention Associate in Gurugram to drive renewals and renew customer lifecycles. This role focuses on consultative selling to existing customers and maximizing repeat business through personalized health solutions.

The ideal candidate has 2–3 years of sales experience in retention or renewals, with strong relationship-building skills and proficiency in CRM tools to manage customer pipelines and dashboards.

Qualifications

• 2–3 years of sales experience, preferably in retention, renewals, repeat business, or customer lifecycle management.

Responsibilities

• Drive renewals for customised supplements and health programs through consultative selling.
• Engage existing customers via calls, WhatsApp, and other channels to improve retention and repeat purchases.
• Understand customer health goals and recommend the most suitable renewal plan.
• Achieve monthly renewal, revenue, and retention targets.
• Work closely with Coaching, Customer Success, and Operations teams to ensure a seamless customer experience.
• Maintain accurate CRM records and proactively follow up with customers nearing renewal.

Skills

Consultative selling

Relationship building

CRM tools

Renewals experience

Tools

CRM dashboards

Job description

Designation: Retention Associate

Reporting:- Retention Lead/ATL-Retention

Location: Gurugram, Onsite

About Sova Health

Sova Health is a leading D2C preventive healthcare company focused on transforming personalised wellness through science, data, and AI. Our mission is to build India’s most trusted precision health platform by delivering tailored health solutions that drive measurable outcomes.

About The Role

We're looking for an experienced sales professional to drive Program and product renewals by engaging existing customers, understanding their health journey, and helping them continue their progress with personalized solutions. This role is ideal for someone who thrives on building long-term customer relationships and maximizing repeat business.

Key Responsibilities

• Drive renewals for customised supplements and health programs through consultative selling.
• Engage existing customers via calls, WhatsApp, and other channels to improve retention and repeat purchases.
• Understand customer health goals and recommend the most suitable renewal plan.
• Achieve monthly renewal, revenue, and retention targets.
• Work closely with Coaching, Customer Success, and Operations teams to ensure a seamless customer experience.
• Maintain accurate CRM records and proactively follow up with customers nearing renewal.

What We’re Looking For

• 2–3 years of sales experience, preferably in *retention, renewals, repeat business, or customer lifecycle management.
• Strong consultative selling and relationship-building skills.
• Proven track record of achieving revenue and retention targets.
• Experience in HealthTech, Digital Health, Wellness, Diagnostics, Nutrition, or Healthcare is a strong advantage.
• Comfortable using CRM tools and managing customer pipelines with dashboards.

Why Join Sova Health?

• Be part of one of India's fastest-growing precision health companies.
• Work at the intersection of healthcare, technology, and personalized wellness.
• Opportunity to directly impact customer health outcomes while driving business growth.
• High-growth environment with clear learning and career progression opportunities.

Interview Process

HR screening-----> Round 1 (AVP Sales) --------> Final Round Co-Founder/ Chief Of Staff (Max).

Skills: renewals,sales,health,consultative selling,customer,wellness