Retail Trainer

NIIT Foundation (NF); Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

NIIT Foundation (NF) is seeking a Retail Trainer to deliver practical, learner-centred training for youth preparing for entry-level roles in retail. You will facilitate classes, demonstrate practical tasks, assess learning and mentor participants while coordinating with internal teams to ensure successful course completion and placement.

The role emphasises hands-on training, role-plays, and case studies to build employability skills, with responsibilities spanning curriculum adherence, learner

Qualifications

• Graduate in Retail Management, Business Administration, Commerce, Marketing or a related discipline.
• Strong facilitation and classroom-management skills.
• Sound understanding of retail operations and customer-service standards.
• Experience: 1-3 years in related field.
• Basic proficiency in Microsoft Office and online learning tools.

Responsibilities

• Deliver retail training as per curriculum and session plans.
• Train learners in retail operations, customer service, sales and POS.
• Maintain safe, inclusive learning environments and monitor attendance.
• Conduct diagnostic, formative and final assessments; maintain records.
• Prepare learners for interviews and coordinate with placement team.

Skills

Facilitation

Presentation skills

Classroom management

Communication (English & Hindi)

Mentoring & counseling

Education

Retail Management degree

Business Administration / Commerce / Marketing degree

Training of Trainers certification desirable

Retail sector certification

Tools

Microsoft Office

Online learning platforms

Digital reporting tools

Job description

Job Summary

Retail Trainer will deliver practical, learner-centred training to prepare youth for entry-level employment in the retail sector. The role involves classroom facilitation, practical demonstrations, learner assessment, mentoring and coordination with internal teams to support successful course completion and placement.

Key Responsibilities

Training Delivery

• Deliver retail training in accordance with the approved curriculum and session plans.
• Train learners in retail operations, customer service, sales techniques, product presentation, visual merchandising, inventory management, billing and point-of-sale operations.
• Develop learners communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Provide additional academic support to learners who require assistance.

Learner Management

• Maintain a safe, inclusive and participative learning environment.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.

Assessment and Documentation

• Conduct diagnostic, formative and final assessments as prescribed.
• Evaluate practical assignments, role plays and learner projects.
• Maintain accurate attendance, assessment, session-delivery and learner-progress records.
• Prepare and submit reports within defined timelines.
• Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Coordinate with the placement team to assess learners job readiness.
• Share accurate learner profiles, assessment results and placement recommendations.
• Engage with employers, retail stores and industry representatives when required.
• Follow up with placed learners and support their workplace retention.

Curriculum and Quality

• Provide feedback on the relevance and effectiveness of training content.
• Stay informed about retail-sector trends, technologies and employer expectations.
• Participate in trainer-development programs, reviews and standardization exercises.
• Ensure compliance with NIIT Foundation training standards, safeguarding requirements and organizational policies.
• Maintain training equipment, learning resources and classroom infrastructure responsibly.

Key Performance Indicators

• Training delivery against the approved plan.
• Learner attendance and retention.
• Assessment performance and course-completion rate.
• Improvement in learners communication and job-readiness skills.
• Certification and placement outcomes.
• Post-placement retention.
• Accuracy and timeliness of reports and records.
• Learner and employer feedback.
• Compliance with programme-quality standards.

Requirements

• Graduate in Retail Management, Business Administration, Commerce, Marketing or a related discipline.
• Relevant retail-sector certification or Training of Trainers certification is desirable.
• Candidates with strong retail-industry experience and an appropriate diploma may also be considered.
• Sound understanding of retail operations and customer-service standards.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.
• Experience: 1-3 years in related field.

Job Type: Full time

Location: Jaipur, Rajasthan, India