Retail & BFSI Trainer

Zoho; Jaipur; On-site; INR 300,000 - 500,000; Full time

Job summary

NIIT Foundation is seeking an experienced trainer to deliver retail and BFSI domain training to aspiring youth. You will run classroom and online sessions, develop materials, and assess learner progress, coordinating with placement teams to support enrollment and employment opportunities.

Strong knowledge of BFSI, banking and insurance products required, along with mentoring skills and at least 1 year of training experience.

Qualifications

• Experience in BFSI domain and training delivery.
• Understanding of banking products, insurance, KYC and sales processes.
• Ability to motivate and mentor youth for employment opportunities.
• Experience in retail operations or retail training preferred.
• 2–5 years in retail operations, sales or customer service.
• One year of classroom or workplace training experience preferred.

Responsibilities

• Deliver retail training in accordance with curriculum and session plans.
• Train learners in retail operations, customer service, sales techniques, product presentation, and POS operations.
• Develop learners' communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies and group activities to make sessions engaging.
• Deliver classroom and online training sessions in BFSI domain.
• Prepare session plans, training materials, assessments and activities.
• Coordinate with placement and mobilization teams for student enrollment and job opportunities.
• Support field activities, community outreach, and awareness campaigns for enrollment.
• Maintain attendance, MIS reports, assessments and feedback forms.

Skills

BFSI knowledge

Banking products

Insurance products

KYC

Customer service

Sales processes

Youth employability mentoring

Education

Diploma in relevant field

Job description

NIIT Foundation (NF) is a not-for-profit education society ( NGO ) set up by the promoters of NIIT in 2004. Its mission is to positively impact the underprivileged of the country through educational initiatives and skill development programs . NIIT Foundation, an Education NGO has a mandate to reach the unreached, uncared and unattended to ensure inclusive development of India.

To shape the mandate, NIIT Foundation has begun a number of programs like donate for child education, skill development, Financial literacy and all, that positively impact the underserved of the country through various educational interventions. The intent of NF is to better understand the education and employability issues at the grassroots level. The organisation builds corporate and ngo partnerships for sustainable development.

Job Description

Key Responsibilities

Training Delivery

• Deliverretail training in accordance with the approved curriculum and sessionplans.
  
• Trainlearners in retail operations, customer service, sales techniques, productpresentation, visual merchandising, inventory management, billing andpoint-of-sale operations.
  
• Developlearners’ communication, workplace etiquette, digital literacy andemployability skills.
  
• Userole plays, case studies, demonstrations, group activities and practicalexercises to make sessions engaging and job-relevant.
  
• Deliverclassroom and online training sessions in Banking, Financial Services, andInsurance (BFSI) domain.
  
• Preparesession plans, training materials, assessments, and practical activitiesas per curriculum guidelines.
  
• Trainstudents on banking operations, insurance products, financial services,customer handling, sales, and digital banking concepts.
  
• Conductinteractive learning sessions including role plays, case studies, mockinterviews, and presentations.
  
• Ensurestudent attendance, participation, discipline, and learning outcomes.
  
• Conductpre-assessments and post-assessments to track student progress.
  
• Providecareer guidance, interview preparation, and placement readiness support tostudents.
  
• Maintainattendance records, MIS reports, assessments, feedback forms, and trainingdocumentation.
  
• Coordinatewith placement and mobilization teams for student enrollment and jobopportunities.
  
• Supportfield activities, community outreach, mobilization drives, counsellingsessions, and awareness campaigns for student enrollment.
  
• Supportcenter activities and parent counseling whenever required.
  

Requirements

• Strongknowledge of Banking, Financial Services, and Insurance sector.
  
• Goodunderstanding of banking products, insurance, KYC, customer service, andsales processes.
  
• Abilityto motivate and mentor youth for employment opportunities.
  
• Knowledgeof BFSI certifications like NISM/NCFM will be an added advantage.
  
• Candidateswith strong retail-industry experience and an appropriate diploma may alsobe considered.
  
• Two tofive years of relevant experience in retail operations, sales, customerservice or retail training.
  
• Atleast one year of classroom, vocational or workplace training experienceis preferred.
  
• Abilityto work collaboratively with training, mobilisation, placement and projectteams.