Retail Trainer

NIIT Foundation; Jaipur; On-site; INR 300,000 - 500,000; Full time

Job summary

NIIT Foundation Jaipur invites applications for a Retail Trainer who will deliver learner-centred training to youth for entry-level retail roles, supporting course completion and placements.

The role spans training delivery, learner management, assessments and collaboration with placement teams to ensure job readiness and placement outcomes.

Qualifications

• Graduate in Retail Management or related discipline required.
• Certification in Training of Trainers desirable.
• Strong facilitation and classroom management skills.
• Good written and verbal communication in English and Hindi.

Responsibilities

• Deliver retail training aligned to curriculum and session plans.
• Train learners in retail operations, customer service, sales techniques, and merchandising.
• Develop learners' communication and employability skills.
• Use role plays and practical exercises to ensure job-readiness.
• Provide academic support and monitor learner progress.
• Coordinate with placement team for learner interviews and placements.
• Maintain accurate attendance and progress records.
• Prepare reports and ensure program reviews and audits have supporting evidence.

Skills

Facilitation

Presentation

Classroom management

Mentoring

Interpersonal skills

English & Hindi

Education

Graduate in Retail Management

Diploma or Certification in Training

Tools

MS Office

Job description

Job Description:

Retail Trainer will deliver practical, learner-centred training to prepare youth for entry-level employment in the retail sector. The role involves classroom facilitation, practical demonstrations, learner assessment, mentoring and coordination with internal teams to support successful course completion and placement.

Key Responsibilities

Training Delivery

• Deliver retail training in accordance with the approved curriculum and session plans.
• Train learners in retail operations, customer service, sales techniques, product presentation, visual merchandising, inventory management, billing and point-of-sale operations.
• Develop learners’ communication, workplace etiquette, digital literacy and employability skills.
• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.
• Provide additional academic support to learners who require assistance.

Learner Management

• Maintain a safe, inclusive and participative learning environment.
• Monitor learner attendance, punctuality, participation and performance.
• Counsel and motivate learners to improve retention and course completion.
• Identify learning gaps and prepare appropriate remedial interventions.
• Promote professional behavior, discipline and readiness for the workplace.

Assessment and Documentation

• Conduct diagnostic, formative and final assessments as prescribed.
• Evaluate practical assignments, role plays and learner projects.
• Maintain accurate attendance, assessment, session-delivery and learner-progress records.
• Prepare and submit reports within defined timelines.
• Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.
• Conduct mock interviews and provide individual feedback.
• Coordinate with the placement team to assess learners’ job readiness.
• Share accurate learner profiles, assessment results and placement recommendations.
• Engage with employers, retail stores and industry representatives when required.
• Follow up with placed learners and support their workplace retention.

Curriculum and Quality

• Provide feedback on the relevance and effectiveness of training content.
• Stay informed about retail-sector trends, technologies and employer expectations.
• Participate in trainer-development programs, reviews and standardization exercises.
• Ensure compliance with NIIT Foundation’s training standards, safeguarding requirements and organizational policies.
• Maintain training equipment, learning resources and classroom infrastructure responsibly.

Key Performance Indicators

• Training delivery against the approved plan.
• Learner attendance and retention.
• Assessment performance and course-completion rate.
• Improvement in learners’ communication and job-readiness skills.
• Certification and placement outcomes.
• Post-placement retention.
• Accuracy and timeliness of reports and records.
• Learner and employer feedback.
• Compliance with programme-quality standards.

Requirements

• Graduate in Retail Management, Business Administration, Commerce, Marketing or a related discipline.
• Relevant retail-sector certification or Training of Trainers certification is desirable.
• Candidates with strong retail-industry experience and an appropriate diploma may also be considered.
• Sound understanding of retail operations and customer-service standards.
• Strong facilitation, presentation and classroom-management skills.
• Ability to conduct practical demonstrations and activity-based training.
• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.
• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.
• Ability to assess learners objectively and maintain accurate documentation.
• Strong mentoring, counseling and interpersonal skills.
• Ability to work collaboratively with training, mobilization, placement and project teams.